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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in French and English, with a focus on customer service, analytical problem-solving, and effective negotiation. Proficient in managing priorities in a fast-paced environment while ensuring accuracy in contract creation and plan administration.
Highest-signal resume keywords
Bilingualism (French, English)Customer Service SkillsAnalytical SkillsNegotiation SkillsKnowledge of Group Benefits
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract CreationPlan Administration SystemsDocument ProcessingProblem ResolutionCustomer Needs Analysis
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsMultitasking
Industry Keywords
Group BenefitsPlan DesignService RepresentativesImplementation SpecialistsEscalated Issues
About the role
Key responsibilities & impact- Process new business and/or revision documents within established accuracy and timeliness standards
- Create and modify client contracts and employee handbooks
- Respond to inquiries from internal business partners
- Interpret plan design details and seek clarification to ensure the right outcome
- Analyze customer needs and recommend system setups
- Partner with Service Representatives, Implementation Specialists and Advisors to clarify plan design
- Manage work priorities in a multifunctional environment
- Investigate and resolve escalated issues or complaints
- Assess and negotiate target dates to meet customer expectations
- Participate in projects as needed
Requirements
What you’ll need- Bilingualism (French, English) is required
- Strong verbal and written communication skills with proven customer service skills
- Analytical, attention to detail and a self-starter with effective problem-resolution skills
- Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
- Organized and ability to multitask to achieve deadlines
- Ability to work well both independently and as part of a team
- Ability to work under pressure, meet customer needs and adapt to a changing environment
- Knowledge of Group Benefits (preferred)
- Knowledge of Plan Administration systems and their interdependencies (preferred)
Benefits
Comp & perks- Flexible Benefits from the day you join to meet the needs of you and your family
- Variety of career paths with networking potential
- Hybrid work flexibility from the office and virtually
- Inclusive and respectful work environment
- Employee well-being and mental health support