Bilingual Senior Operations Specialist

Sun Life

. Serve as a subject matter expert on HR policies, processes, and systems .

Posted 10/5/2026full-timeToronto • CanadaSenior💰 CA$65,000 - CA$98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR policies, processes, and systems while ensuring compliance with labor laws and data privacy standards. Proficient in data analysis, process improvement, and effective communication in both French and English.

Highest-signal resume keywords

Bilingualism (French, English)HR Operations ExpertiseData AnalysisProcess ImprovementHR Policies & Procedures Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HRIS Data EntryHR ReportingData Quality AuditsProcess DocumentationWorkflow Streamlining

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingAttention to DetailOrganization

Industry Keywords

Employee Data ManagementComplianceCustomer ServiceHR Shared ServicesChange Initiatives

About the role

Key responsibilities & impact

Serve as a subject matter expert on HR policies, processes, and systems
Respond to and resolve complex HR inquiries related to employment life cycle transactions
Escalate cases to management as needed
Ensure accurate and timely employee data entry in HRIS and other systems
Perform regular audits to maintain data quality, compliance, and consistency
Identify and drive HR process improvements and workflow streamlining
Implement process enhancements and document standard operating procedures
Collaborate with HR Business Partners, Payroll, IT, Benefits, and other teams
Generate and analyze HR reports
Ensure HR processes comply with company policies, data privacy standards, and labor laws
Train and mentor team members
Participate in HR Shared Services projects including system upgrades, policy rollouts, and change initiatives
Support project planning, execution, and employee communication

Requirements

What you’ll need

Bilingualism (French, English, both oral and written) is required
Strong understanding of HR operations
Excellent analytical skills
Communication
Interpersonal Skills
Problem-Solving
Attention to Detail
Organization
Knowledge of HR Policies & Procedures
Customer Service
Technical Proficiency

Benefits

Comp & perks

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Employee well-being support and mental health at work initiatives
Hybrid work flexibility from the office and virtually