Business Systems Consultant – Technical Change, Release Governance & Operations

Sun Life

. Provide technical governance for changes entering staging and production environments .

Posted 11/11/2026full-timeWaterloo • CanadaMid-LevelSenior💰 CA$85,000 - CA$128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical governance and leadership in managing changes within staging and production environments, ensuring quality standards and effective communication with diverse stakeholders. Proficient in business systems analysis, disaster recovery planning, and risk management.

Highest-signal resume keywords

Technical GovernanceBusiness Systems AnalysisDisaster Recovery PlanningChange ManagementStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Code DeliveryDeployment Risk AssessmentData AnalysisReportingQuality Standards Compliance

Soft Skills

Communication SkillsFacilitation SkillsLeadership SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Certifications & Qualifications

Reliability Status Clearance

Industry Keywords

Technical Change-ReviewImplementation RiskContingency PlanningStakeholder EngagementBackground Checks

About the role

Key responsibilities & impact

Provide technical governance for changes entering staging and production environments
Review application and infrastructure changes across the digital ecosystem
Identify code, architecture, environment, sequencing, and deployment dependencies
Partner with delivery teams to reduce implementation risk, production conflicts, and service disruptions
Ensure quality standards are met across applications and infrastructure
Collaborate with stakeholders to reduce implementation failures and outages
Identify architecture-related conflicts and govern change records through implementation
Ensure clear contingency and back-out plans are in place
Lead technical change-review discussions and document risks, dependencies, ownership, sequencing, and go/no-go decisions
Prepare concise reports for senior leadership
Keep disaster recovery plans current
Support and facilitate disaster recovery weekend activities

Requirements

What you’ll need

Strong knowledge of business systems analysis principles and best practices
Strong communication and requirements-elicitation skills
Ability to work effectively with diverse stakeholders and present to large groups
Strong facilitation skills
Ability to manage a high volume of complex, concurrent changes while maintaining review quality
Strong leadership and relationship-management skills
Strong IT background
Ability to engage credibly with engineers, understand code delivery and deployment risks, and challenge technical implementation plans
Strong analytical, organizational, and problem-solving skills
Strong proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Strong reporting and data analysis skills
Participation in an on-call rotation, including after-hours support
Reliability Status Clearance required before employment starts
Satisfactory completion of applicable background checks before the start date and during employment

Benefits

Comp & perks

Wellness programs supporting mental, physical, and financial health
Variety of career paths and networking opportunities
Hybrid work flexibility, working from home or in the office based on business and Client needs
Participation in various incentive plans, subject to individual and company performance
Employee well-being and mental health support
Application accommodations and alternative-format job postings available