Case Manager I

Sun Life

. Manage and prioritize a group of long-term disability claims while maintaining appropriate documentation .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $55,300 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing long-term disability claims, including evaluating claim credibility, applying legal guidelines, and preparing written rationales for decisions. Strong communication and analytical skills are essential for effectively interacting with claimants and negotiating outcomes.

Highest-signal resume keywords

Claims ManagementAnalytical SkillsWritten CommunicationCustomer Service OrientationNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingContractual Provisions ApplicationVocational Rehabilitation AssessmentInvestigative Tools UsageClaim Decision Rationale Preparation

Soft Skills

Critical ThinkingTeam CollaborationIndependent WorkCreative Problem Solving

Tools & Technologies

Claim-Paying System

Industry Keywords

Long-Term Disability ClaimsClaim Credibility EvaluationBenefit Payment ProcessesLegal GuidelinesClaims Procedures

About the role

Key responsibilities & impact

Manage and prioritize a group of long-term disability claims while maintaining appropriate documentation
Obtain pertinent information to evaluate claim credibility
Prepare written rationale for claim decisions based on contractual provisions and medical and occupational records
Process claims for payment using the claim-paying system
Assess vocational rehabilitation opportunities with vocational staff
Use investigative tools
Testify in court cases and provide depositions related to claim disputes
Manage customer service, benefit payment processes and financial risk for assigned claims
Apply contractual provisions, legal guidelines, claims procedures and protocols to determine claim acceptance or denial and benefit duration
Communicate claim decision rationale clearly and sensitively to claimants

Requirements

What you’ll need

Excellent written and verbal communication skills with customer service orientation
Ability to work independently and in a team environment
Ability to conduct detailed claimant interviews
Solid critical thinking skills
Ability to negotiate with people
Expert analytical skills
Ability to think creatively and address the strengths and weaknesses of a claim and fine distinctions in contract language

Benefits

Comp & perks

Generous vacation and sick time
Paid family, parental and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support
Reasonable accommodations for qualified individuals with disabilities or special disabled veterans