Client Liaison

Sun Life

. Support intake, coordination, and resolution of inquiries, issues, and service requests related to the Client’s employee benefits package .

Posted 10/8/2026full-timeTroy • Michigan • United StatesMid-LevelSenior💰 $58,300 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits administration, including disability and absence management, while providing exceptional customer service and effective communication with diverse stakeholders. Proficient in data analysis and report interpretation to enhance service performance and client relationships.

Highest-signal resume keywords

Employee Benefits AdministrationDisability ManagementCustomer Service SkillsData AnalysisMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability AdministrationLeave of Absence ProcessesGroup Insurance ProductsPaid Leave AdministrationBenefit Claims SubmissionRoot Cause AnalysisBenefit AdministrationReport AnalysisTraining DevelopmentClient Relationship Management

Soft Skills

Strong Communication SkillsSelf-MotivationAdaptabilityInitiativeInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookClient Administration Systems

Industry Keywords

Employee BenefitsAbsence ManagementDisability CoveragePaid Leave ProgramsClient Stakeholder Engagement

About the role

Key responsibilities & impact

Support intake, coordination, and resolution of inquiries, issues, and service requests related to the Client’s employee benefits package
Support absence, applicable PFMLs, short- and long-term disability, accommodation services, and other Sun Life services
Drive Client issues to accurate and timely resolution
Communicate with Sun Life and Client stakeholders
Partner with HR/benefits teams, payroll, employee relations, managers, and other personnel
Provide guidance and support training or education regarding Sun Life services
Guide Client employees on Sun Life-related benefits and available resources
Build and define the role collaboratively, identifying responsibilities and measurable actions
Maintain knowledge of the Client’s Sun Life benefits and support benefit administration
Coordinate accurate processing of employee benefits
Assist with benefit claims submission and monitor claim progression
Support employees through return-to-work processes
Support employees through the Evidence of Insurability process
Participate in Client meetings and answer questions about Sun Life benefits
Share guidance on benefit administration, disability coverage, paid leave administration, and plan management
Use Client administration systems to gather employee status information
Create and deliver Client-facing training and presentations
Analyze reports, conduct audits, and communicate findings to the Client
Perform root cause analysis and communicate trends and improvement needs to Sun Life service teams
Implement measurable enhancements to benefit administration clarity
Identify opportunities to improve service performance and measure the Client relationship

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of 3+ years of related work experience
Thorough experience administering disability and absence
In-depth knowledge of group insurance products/processes and paid leave administration programs
Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
Excellent customer service skills
Strong written and oral communication skills
Strong self-motivation, adaptability, and initiative
Ability to work with diverse people and handle difficult customer service situations
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Ability to interpret reports and apply basic data analysis
Comfort with ambiguity and flexibility to assume evolving responsibilities
Able to travel 10%
Must attend the client site two days per week at the Fraser location and visit the Saline location once a month

Benefits

Comp & perks

Discretionary annual incentive award based on individual and business performance
Generous vacation and sick time
Paid family, parental, and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive, and collaborative work environment
Career growth support