Client Liaison

Sun Life

. Support intake, coordination, and resolution of inquiries, issues, and service requests related to clients’ employee benefits packages .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $61,700 - $92,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits administration, including disability and absence management, while providing exceptional customer service and effective communication to clients and stakeholders. Proficient in data analysis and reporting to enhance benefit administration processes and support informed decision-making.

Highest-signal resume keywords

Employee Benefits AdministrationDisability And Absence ManagementCustomer Service SkillsData AnalysisMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability AdministrationLeave Of Absence ProcessesGroup Insurance ProductsPaid Leave AdministrationBenefit Claim ProcessingData InterpretationRoot Cause AnalysisBenefit Administration EnhancementsClient TrainingReport Analysis

Soft Skills

Strong Written CommunicationStrong Oral CommunicationSelf-MotivationAdaptabilityInitiative

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookClient Administration Systems

Industry Keywords

Employee Benefits PackagesAbsence SolutionsADA SolutionsPFMLShort-Term DisabilityLong-Term DisabilityBenefit AdministrationClient Relationship ManagementService Performance ImprovementClient Meetings

About the role

Key responsibilities & impact

Support intake, coordination, and resolution of inquiries, issues, and service requests related to clients’ employee benefits packages
Support absence and ADA solutions, PFMLs, short- and long-term disability, company-sponsored policies, and other Sun Life services
Drive client issues to accurate and timely resolution while maintaining clear communication with Sun Life and client stakeholders
Partner with client HR/benefits teams, payroll, employee relations, managers, and other personnel
Answer questions and provide guidance, training, and education about Sun Life services
Guide client employees on Sun Life-related benefits and available resources
Build and maintain knowledge of client benefits and support effective benefit administration
Coordinate accurate processing of employee benefits
Assist with benefit claim submissions and monitor claim progression
Support employees through return-to-work and leave-of-absence processes
Participate in client meetings and answer questions about Sun Life benefits
Share guidance on benefit administration, disability coverage, paid leave administration, and plan management
Use client administration systems to gather employee status information
Create and deliver client-facing training and presentations
Analyze reports, conduct audits, and communicate findings to clients
Perform root cause analysis and communicate trends and service needs to Sun Life teams
Implement benefit administration enhancements and measure outcomes
Identify ways to improve service performance and measure the client relationship

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of 3+ years of related work experience
Thorough experience administering disability and absence
In-depth knowledge of group insurance products/processes and paid leave administration programs
Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
Excellent customer service skills
Strong written and oral communication skills
Strong self-motivation, adaptability, and initiative
Ability to work with a diverse range of people and handle difficult customer service situations
Advanced proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
Ability to interpret reports and apply data analysis to support benefit administration and informed client decision-making
Comfort with ambiguity and a proactive approach to evolving responsibilities
Ability to flex working hours to accommodate client needs
Availability for in-person meetings, on-site attendance, and approximately 10% business travel

Benefits

Comp & perks

Discretionary annual incentive award based on individual and business performance
Generous vacation and sick time
Paid family, parental and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support