Dedicated Client Liaison, Bi-Lingual

Sun Life

. Support intake, coordination, and resolution of inquiries, issues, and service requests related to clients’ employee benefits packages .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $58,300 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits administration, including disability and absence management, while effectively communicating with diverse stakeholders. Proficient in analyzing data and enhancing client experiences through training and support.

Highest-signal resume keywords

Employee Benefits AdministrationDisability ManagementBilingual Fluency in SpanishCustomer Service SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits ProcessingClaims SubmissionLeave of Absence CoordinationGroup Insurance KnowledgePaid Leave AdministrationRoot-Cause AnalysisReport AnalysisMicrosoft Office ProficiencyClient Training DevelopmentVisual Content Creation

Soft Skills

Strong Communication SkillsSelf-MotivationAdaptabilityInitiativeAbility to Handle Difficult Situations

Tools & Technologies

Client Administration SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Employee BenefitsAbsence ManagementDisability CoverageClient Relationship ManagementService Performance Improvement

About the role

Key responsibilities & impact

Support intake, coordination, and resolution of inquiries, issues, and service requests related to clients’ employee benefits packages
Support absence, applicable PFMLs, short- and long-term disability, accommodation services, and other Sun Life services
Drive client issues to accurate and timely resolution
Communicate clearly and consistently with Sun Life and client stakeholders
Partner with HR/benefits teams, payroll, employee relations, managers, and other personnel
Answer questions, provide guidance, and support training or education on Sun Life services
Guide client employees regarding Sun Life-related benefits and available resources
Build and maintain understanding of in-force Sun Life benefits
Coordinate accurate employee-benefit processing
Assist with benefit claims submission and monitor claim progression
Support employees through return-to-work processes
Support employees through the Evidence of Insurability process
Participate in client meetings and answer benefits questions
Advise on benefit administration, disability coverage, paid leave administration, and plan management
Use client administration systems to gather employee status information
Create and deliver client-facing training and presentations
Develop visual content and structure information for clarity and impact
Analyze reports, conduct audits, and communicate findings to clients
Perform root-cause analysis and communicate trends and service needs to Sun Life teams
Implement measurable enhancements to benefit administration clarity and client experience
Identify opportunities to improve service performance and measure the client relationship

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of 3+ years of related work experience
Bilingual fluency in Spanish required
Thorough experience administering disability and absence
In-depth knowledge of group insurance products/processes and paid leave administration programs
Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
Payroll and finance acumen preferred
Excellent customer service skills
Strong written and oral communication skills
Self-motivation, adaptability, and initiative
Ability to work with diverse people and handle difficult customer service situations
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Ability to interpret reports and apply basic data analysis
Comfort with ambiguity and flexibility to take ownership of evolving responsibilities
Availability to attend on-site client facilities and Sun Life offices when needed
Availability for in-person meetings as business needs dictate
Ability to travel for work-related reasons, estimated at approximately 10% annually

Benefits

Comp & perks

Discretionary annual incentive award based on individual and business performance
Generous vacation and sick time
Paid family, parental, and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive, and collaborative work environment
Career growth support
Reasonable accommodations for qualified individuals with disabilities or special disabled veterans