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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee benefits administration, including disability and absence management, while providing exceptional customer service and effective communication with diverse stakeholders. Proficient in analyzing reports and implementing enhancements to benefit processes.
Highest-signal resume keywords
Employee Benefits AdministrationDisability Coverage ManagementBilingual Fluency in SpanishClient Relationship ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits ProcessingClaims SubmissionLeave of Absence CoordinationGroup Insurance KnowledgePaid Leave AdministrationRoot Cause AnalysisReport AnalysisTraining DevelopmentMicrosoft Office ProficiencyPayroll Acumen
Soft Skills
Customer ServiceWritten CommunicationOral CommunicationSelf-MotivationAdaptability
Tools & Technologies
Client Administration Systems
Industry Keywords
Employee BenefitsAbsence ManagementDisability AdministrationPaid Leave ProgramsSun Life Services
About the role
Key responsibilities & impact- Support intake, coordination, and resolution of inquiries, issues, and service requests related to employee benefits
- Provide support for absence, PFMLs, short- and long-term disability, accommodation services, and other Sun Life services
- Drive client issues to accurate and timely resolution
- Communicate with client HR/benefits teams, payroll, employee relations, managers, employees, and Sun Life teams
- Provide guidance and support training or education related to Sun Life services
- Build and maintain knowledge of the client’s in-force Sun Life benefits
- Coordinate accurate employee benefits processing
- Assist with benefit claims submission and monitor claim progression
- Support employees through return-to-work processes
- Guide employees through the Evidence of Insurability process
- Participate in client meetings and answer benefits questions
- Advise on benefit administration, disability coverage, paid leave administration, and plan management
- Use client administration systems to gather employee status information
- Create and deliver client-facing training and presentations
- Analyze reports, conduct audits, and communicate findings to the client
- Perform root cause analysis and communicate trends and employee experience insights
- Implement measurable enhancements to benefit administration clarity
- Identify opportunities to improve service performance and measure the client relationship
Requirements
What you’ll need- Bachelor’s degree preferred
- Minimum of 3+ years of related work experience
- Bilingual fluency in Spanish required
- Thorough experience administering disability and absence
- In-depth knowledge of group insurance products/processes and paid leave administration programs
- Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
- Payroll and finance acumen preferred
- Excellent customer service skills
- Strong written and oral communication skills
- Strong self-motivation, adaptability, and initiative
- Ability to work with diverse people and handle difficult customer service situations
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Ability to interpret reports and apply basic data analysis
- Comfort with ambiguity and flexibility to take on evolving responsibilities
- Ability to attend in-person meetings and client facilities as business needs dictate
- Business travel availability; approximately 10% of work time estimated for travel
Benefits
Comp & perks- Discretionary annual incentive award based on individual and business performance
- Generous vacation and sick time
- Paid family, parental, and adoption leave
- Medical coverage
- Company-paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive, and collaborative work environment
- Career growth support