Dedicated Client Liaison, Bi-lingual

Sun Life

. Handle intake and resolution of inquiries, issues, and general service requests related to employee benefits .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $58,300 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits administration, including disability coverage and leave of absence processes, while effectively communicating and building relationships with diverse stakeholders. Proficient in data analysis and reporting to enhance service performance and client satisfaction.

Highest-signal resume keywords

Bilingual Fluency In SpanishEmployee Benefits AdministrationDisability And Absence ManagementCustomer Service SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Benefits ProcessingBenefit Claims SubmissionGroup Insurance Products KnowledgeLeave Of Absence ProcessesOn Demand Reporting Tool Proficiency

Soft Skills

Excellent Communication SkillsStrong Self-MotivationAdaptabilityInitiativeAbility To Handle Difficult Situations

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookClient Administration Systems

Industry Keywords

Employee BenefitsClient Relationship ManagementBenefit AdministrationDisability CoveragePaid Leave Administration

About the role

Key responsibilities & impact

Handle intake and resolution of inquiries, issues, and general service requests related to employee benefits
Communicate Client issues accurately and efficiently to appropriate Sun Life and Client stakeholders
Partner with client employees, payroll, human resources, benefits teams, managers, and other personnel
Build and maintain relationships with Client staff, vendors, consultants, Sun Life contacts, and teams in other offices
Master and apply knowledge of the Client’s Sun Life benefits, benefit plans, internal processes, and products
Coordinate accurate employee benefits processing
Assist with benefit claims submission and monitor claim progression
Process and respond to Employer Verification Forms
Participate in Client team meetings and answer questions about Sun Life benefits
Provide guidance on benefit administration, disability coverage, paid leave administration, and plan management
Use Client administration systems to gather employee status information
Create and deliver Client-facing training and presentations
Analyze reports, conduct audits, and communicate findings to the Client
Perform root cause analysis and communicate trends and improvement opportunities
Implement enhancements to benefit administration clarity and measure outcomes
Identify ways to improve service performance and measure the Client relationship

Requirements

What you’ll need

Bilingual fluency in Spanish is required
Bachelor’s degree preferred
Minimum of 3+ years of related work experience
Ability to navigate and demonstrate sensitivity to the dynamics of being a Sun Life employee dedicated to the Client’s worksite
Thorough experience administering disability and absence
In-depth knowledge of group insurance products/processes
Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
Excellent customer service skills and superior written and oral communication skills
Strong self-motivation, adaptability, and initiative
Ability to work with diverse people and handle difficult customer service situations
Strong understanding of systems and technology
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Comfort with ambiguity and flexibility to take on evolving responsibilities
Thorough understanding of reports and basic data analysis for benefit administration, particularly in an On Demand Reporting Tool
Ability to travel 10%

Benefits

Comp & perks

Discretionary annual incentive award based on individual and business performance
Generous vacation and sick time
Paid family, parental, and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive, and collaborative work environment
Career growth support