Disability Absence Consultant – 12-Month Contract

Sun Life

. Serve as a subject matter expert on the Salary Continuance program, processes and systems .

Posted 10/5/2026contractToronto • CanadaMid-LevelSenior💰 CA$65,000 - CA$98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Disability and Absence Management, ensuring compliance with relevant laws and processes while providing employee-centered support. Proficient in HR systems and committed to process improvement and stakeholder collaboration.

Highest-signal resume keywords

Disability And Absence Management KnowledgeOperational Case ManagementHR Systems ProficiencyProcess ImprovementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Employee-Centred SupportStrong Attention To DetailData AccuracyOrganization

Industry Keywords

Salary Continuance ProgramDisability-Related AbsencesAudit ControlsData Privacy RequirementsCompliance

About the role

Key responsibilities & impact

Serve as a subject matter expert on the Salary Continuance program, processes and systems
Resolve complex disability-related absence inquiries and escalate as needed
Provide guidance to employees on disability absence processes, timelines, documentation and responsibilities
Administer Salary Continuance and disability-related absences across intake, documentation, case monitoring, follow-up, return-to-work, payroll status changes and LTD transitions
Identify opportunities to improve audit controls, collaboration, employee experience, escalation practices and workflows
Participate in process reviews and workstreams; document findings and recommendations
Partner with HR stakeholders to develop, test and implement improvements
Update process documentation, communication templates, tools and training materials
Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners
Maintain employee data in HR systems and manage audits, reporting and data quality activities
Ensure compliance with program booklets, benefits contracts, process flows, data privacy requirements and applicable laws

Requirements

What you’ll need

Disability and Absence-Management knowledge
Operational Case Management
Employee-Centred Support & Communication
Process Improvement and Continuous Learning
Stakeholder Collaboration and Influence
Risk Awareness, Judgment and Escalation
HR Systems Proficiency
Strong Attention to Detail, Data Accuracy and Organization

Benefits

Comp & perks

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Hybrid work flexibility from the office and virtually based on business, client and employee needs