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Sun Life

FRM Consultant – Operation Change & Execution

Sun Life

. Support lift-and-shift activities by moving existing content into Athena accurately and consistently .

Posted 11/10/2026full-timeWaterloo • CanadaEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while supporting knowledge management initiatives and process improvements. Proficient in managing content updates and translation requests with attention to detail and accuracy.

Highest-signal resume keywords
Knowledge Management ExperienceAttention To DetailOrganizational SkillsClear Written And Verbal CommunicationMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention To DetailOrganizational SkillsClear Written And Verbal Communication
Tools & Technologies
AthenaBrocaOneNote
Industry Keywords
Content OrganizationDocumentationProcess ImprovementTranslation RequestsCollaboration Platforms

About the role

Key responsibilities & impact
  • Support lift-and-shift activities by moving existing content into Athena accurately and consistently
  • Submit translation requests through Broca and track requests to ensure completion on time
  • Review content for completeness, formatting consistency, and alignment with established standards
  • Maintain organized records of content updates, translation requests, and completed work
  • Provide administrative and coordination support for knowledge management initiatives
  • Support process updates and enhancements through OneNote migration and continuous improvement opportunities
  • Develop metrics and dashboard updates on Athena usage to drive enhancements and identify priority areas
  • Document team procedures for updating Athena and maintain Athena currency
  • Assist in developing enhanced solutions for process update requests

Requirements

What you’ll need
  • Student/new graduate program candidate for the January 2027–April 2027 term
  • Strong computer skills, including confidence working with shared collaboration platforms and Microsoft applications
  • Attention to detail to ensure content is transferred, formatted, and submitted accurately
  • Good organizational skills to manage multiple requests, track progress, and meet deadlines
  • Clear written and verbal communication skills
  • Ability to follow documented processes and escalate issues when clarification is needed
  • Knowledge management experience or an interest in content organization, documentation, and process improvement
  • French language skills considered an asset for translation-related activities

Benefits

Comp & perks
  • Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
  • Hybrid work arrangement with the choice and flexibility to work from both the office and virtually based on business, client, and employee needs
  • Accommodation support in the application process and alternative job posting formats for persons with disabilities