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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong business analysis skills, including process documentation, gap identification, and operational improvement. Proficient in change management, stakeholder communication, and collaboration across teams to enhance efficiency and quality.
Highest-signal resume keywords
Business AnalysisProcess ImprovementChange ManagementLean Six SigmaStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DocumentationGap AnalysisOperational ReadinessData ReviewMicro-Automation Tools
Soft Skills
Problem-SolvingCollaborationOrganizationAttention to DetailTime Management
Tools & Technologies
VisioPowerPointSharePointExcelWord
Certifications & Qualifications
Lean Six SigmaPMPBusiness Analysis Accreditation
Industry Keywords
GRS OperationsContinuous ImprovementProcess RedesignOperational ProcessesClient Concerns
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Support continuous improvement initiatives and process redesign activities across GRS Operations
- Document current-state processes, identify gaps, support analysis, and help implement practical improvements
- Work with business partners and leaders to understand operational needs, gather information, and support improved processes and best-practice solutions
- Represent GRS Operations on projects and change initiatives involving process improvements, digital initiatives, regulatory changes, product changes, and operational readiness
- Support stakeholder communication by clarifying expectations, tracking progress, documenting decisions, and escalating risks or issues when needed
- Bridge Operations and IT by documenting business requirements, validating process impacts, and supporting end-to-end understanding of operational changes
- Support change management activities, including communications, training material updates, process documentation, and adoption support
- Create, maintain, and improve knowledge management content, process documentation, procedures, and job aids
- Support GRS and Payout Annuity tools, including micro-automation tools, by documenting processes, identifying enhancement opportunities, and supporting governance and risk management
- Support recurring operational activities such as RRSP deadline readiness, year-end readiness, audit support, and other business readiness activities
Requirements
What you’ll need- Business analysis skills, including understanding business needs, documenting requirements, identifying impacts, and communicating information clearly to relevant groups
- Strong problem-solving skills, with the ability to investigate issues, identify options, and support timely resolution of operational or Client concerns
- Ability to support change in a fast-paced and sometimes ambiguous environment
- Ability to organize and prioritize work across multiple initiatives with guidance and support from leaders or senior team members
- Ability to build relationships and collaborate effectively across teams and with business partners
- Ability to review data, summarize findings, and help identify opportunities to improve processes, quality, and efficiency
- Interest in continuous improvement and process redesign, with a willingness to contribute ideas and support implementation activities
- Strong communication skills, including active listening, asking questions, speaking up, and writing clearly
- Strong organization, planning, and time management skills
- Ability to prioritize work and manage deadlines
- Strong attention to detail and a commitment to quality
- Experience using Visio, PowerPoint, SharePoint, Excel, and Word
- Lean Six Sigma, PMP, business analysis, project management, or other related accreditation is considered an asset
- Previous experience supporting business analysis, project coordination, process improvement, operations, or change management activities
- Understanding of Sun Life and GRS Operations, including systems, products, and operational processes, is considered an asset
- Undergraduate degree in Business, or an equivalent university degree, college diploma, or related work experience
Benefits
Comp & perks- Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
- Hybrid work arrangement with flexibility to work from the office and virtually based on business, Client, and employee needs