People Services Specialist

Sun Life

. Serve as the primary contact for employee HR inquiries about policies, benefits, payroll, leaves, and other HR services .

Posted 10/8/2026contractWaterloo • CanadaMid-LevelSenior💰 CA$52,500 - CA$81,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR policies, benefits, payroll, and employee data management while ensuring compliance with legal and regulatory requirements. Strong communication and problem-solving skills are essential for effectively addressing employee inquiries and enhancing service delivery.

Highest-signal resume keywords

HR Policies KnowledgePayroll AdministrationBilingualism in French and EnglishCustomer Service OrientationCase Management Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR PoliciesPayroll AdministrationCase Management ToolsData ManagementRegulatory Compliance

Soft Skills

Strong Communication SkillsAttention to DetailProblem-Solving SkillsTime Management SkillsTeam Collaboration

Industry Keywords

Employee InquiriesService DeliveryData PrivacyHR LawsService/Call Centre Experience

About the role

Key responsibilities & impact

Serve as the primary contact for employee HR inquiries about policies, benefits, payroll, leaves, and other HR services
Resolve employee inquiries accurately and efficiently
Use case management tools to log, track, and resolve cases
Maintain clear and comprehensive case documentation
Escalate complex issues to senior team members or management when necessary
Maintain knowledge of HR policies and processes and guide employees to available resources
Identify recurring issues and suggest process improvements
Participate in initiatives to enhance service delivery
Collaborate with HR teams, Payroll, Benefits, and IT to resolve complex or multifunctional issues
Ensure accurate employee data management in HR systems
Uphold data privacy and confidentiality standards
Adhere to HR policies, procedures, legal requirements, and regulatory requirements
Stay informed of policy updates and communicate changes to employees

Requirements

What you’ll need

Strong communication skills
Attention to detail
Problem-solving skills
Customer service orientation
Time management skills
Technical proficiency
Knowledge of HR laws and regulations
Ability to work in a team
Bilingualism in French and English, both oral and written, required for Quebec only
Experience in a service/call centre or production environment is an asset
Experience with payroll administration is an asset
Experience and/or post-secondary education with a focus on Human Resources is an asset

Benefits

Comp & perks

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Employee well-being support and mental health at work initiatives
Hybrid work arrangement with the choice and flexibility to work from both the office and virtually
Incentive plans for eligible employees, with payments subject to individual and company performance