People Services Specialist

Sun Life

. Serve as the primary contact for employee HR inquiries about policies, benefits, payroll, leaves, and other HR services .

Posted 10/8/2026contractWaterloo • CanadaMid-LevelSenior💰 CA$52,500 - CA$81,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR policies, benefits, and payroll management while effectively resolving employee inquiries and maintaining data privacy standards. Proficient in case management tools and committed to enhancing HR service delivery through collaboration and process improvement.

Highest-signal resume keywords

Strong Communication SkillsKnowledge of HR Laws and RegulationsCustomer Service OrientationBilingualism in French and EnglishExperience with Payroll Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management ToolsPayroll AdministrationHR PoliciesData ManagementProcess Improvement

Soft Skills

Attention to DetailProblem-Solving SkillsTime Management SkillsAbility to Work in a Team

Industry Keywords

HR ServicesEmployee InquiriesData PrivacyService DeliveryLegal and Regulatory Requirements

About the role

Key responsibilities & impact

Serve as the primary contact for employee HR inquiries about policies, benefits, payroll, leaves, and other HR services
Resolve employee inquiries accurately and efficiently
Use case management tools to log, track, document, and resolve cases
Escalate complex issues to senior team members or management
Maintain knowledge of HR policies and processes and guide employees to available resources
Identify recurring issues and suggest process improvements
Participate in initiatives to enhance HR Contact Centre service delivery
Collaborate with HR teams, Payroll, Benefits, and IT on complex issues
Ensure accurate employee data management in HR systems
Uphold data privacy and confidentiality standards
Adhere to HR policies, legal and regulatory requirements
Communicate policy changes effectively to employees

Requirements

What you’ll need

Strong communication skills
Attention to detail
Problem-solving skills
Customer service orientation
Time management skills
Technical proficiency
Knowledge of HR laws and regulations
Ability to work in a team
Bilingualism in French and English, both oral and written, required for Quebec only
Experience in a service/call centre or production environment is an asset
Experience with payroll administration is an asset
Experience and/or post-secondary education with a focus on Human Resources is an asset

Benefits

Comp & perks

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Employee well-being and mental health support
Hybrid work flexibility from both the office and virtually
Incentive plans for eligible employees, with payment subject to individual and company performance
Accommodation support in the application process