Senior Manager, Claims

Sun Life

. Manage the day-to-day operations of the Long Term Disability claims team .

Posted 9/21/2026full-timeUnited StatesSenior💰 $72,500 - $108,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Long Term Disability claims operations, including team leadership, client relationship management, and compliance with disability regulations. Proficient in analyzing operational metrics to drive improvements and enhance claims management efficiency.

Highest-signal resume keywords

Disability Claims ManagementTeam Leadership and TrainingClient Relationship DevelopmentRegulatory Compliance KnowledgeAnalytical and Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Disability Products ProficiencyClaims InterpretationOperational Metrics AnalysisSolution ImplementationMathematical Skills

Soft Skills

Interpersonal SkillsCustomer Service SkillsNegotiation SkillsConflict Management SkillsPresentation Skills

Tools & Technologies

MS WordExcelEmail Systems

Certifications & Qualifications

TPA Licenses

Industry Keywords

Disability RegulationsClaims Licensing PolicyClient ProspectingClaims AuditsContinuing Education Requirements

About the role

Key responsibilities & impact

Manage the day-to-day operations of the Long Term Disability claims team
Lead, hire, train, retain and motivate claims professionals
Ensure efficient, effective and compliant team operations
Evaluate team plans and drive continual improvement
Develop and foster client relationships
Collaborate with internal and external partners regarding client block profitability
Address client complaints and issues promptly according to service standards
Use operational metrics and reports to track trends and results and adjust tactics
Develop and communicate internal policies, procedures and systems
Support technology initiatives that enhance claims management efficiency
Support and execute claim management initiatives
Conduct internal and external training sessions
Conduct internal and external claim audits
Participate in new client prospecting and implementation
Participate in industry meetings
Participate in product development and enhancement
Perform other assigned duties

Requirements

What you’ll need

Minimum of 5 years progressively responsible disability claims experience
Ability to work with a diverse group of people
Technical proficiency in disability products and claims
Appropriate TPA licenses maintained in accordance with the Claims Licensing Policy
Prior management experience is a plus
Proven ability to train and motivate employees
Ability to give candid and meaningful feedback
Expert ability to interpret and communicate disability policy/contract language
Experience with multiple and complex disability claims issues
Experience generating, selecting and implementing solutions
Knowledge of federal, state and local disability regulations
Excellent analytical, critical thinking, problem-solving and decision-making skills
Excellent verbal and strong written communication skills
Solid mathematical skills
Strong interpersonal and customer service skills
Strong negotiation and conflict-management skills
Presentation skills for small and large groups
Ability to work self-directed, initiate and prioritize duties and projects
Detail-oriented, organized, able to multitask and manage time effectively
Strong computer skills, including PC environment, MS Word, Excel and email systems
Ability to work professionally with coworkers, clients, claimants, vendors and other business partners
Completion of continuing education requirements to maintain license

Benefits

Comp & perks

Generous vacation and sick time
Paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support
Annual incentive award based on individual and business performance