Senior Manager, Stop Loss Underwriting

Sun Life

. Oversee day-to-day operations of the Medical Stop Loss manual underwriting team .

Posted 10/7/2026full-timeUnited StatesSenior💰 $73,200 - $109,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medical Stop Loss underwriting operations, with a focus on team leadership, process improvement, and compliance. Proven ability to manage workloads, mentor staff, and align operations with business objectives.

Highest-signal resume keywords

Medical Stop Loss UnderwritingTeam LeadershipProcess ImprovementCoaching and MentoringWorkload Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Underwriting GuidelinesQuality ControlPerformance ManagementService DeliveryPolicy and Procedure Updates

Soft Skills

Strong CommunicationInterpersonal SkillsPresentation SkillsAttention to DetailProfessionalism

Industry Keywords

Medical Stop Loss IndustryBusiness OperationsFast-Paced EnvironmentEngaged Team BuildingTraining and Development Program

About the role

Key responsibilities & impact

Oversee day-to-day operations of the Medical Stop Loss manual underwriting team
Assign workloads, manage priorities and rush requests, answer complex underwriting questions, and ensure productivity and service standards
Collaborate with senior Underwriting and Sales leaders to align work with business objectives, underwriting guidelines, and preferred partner expectations
Lead interviewing, selection, and onboarding of Manual Underwriters and temporary employees
Provide training, coaching, and mentoring to newly hired Manual Underwriters and temporary resources
Update policies and procedures as needed
Implement underwriting process and practice improvements identified through Quality Control reviews
Build a high-performing, engaged team through recognition, clear expectations, performance management, root-cause analysis, and development plans
Promote compliant, consistent, and efficient underwriting practices
Support the Training and Development Program
Ensure consistent application of underwriting guidelines and sound independent decision-making

Requirements

What you’ll need

Bachelor’s degree preferred, or an equivalent combination of education and experience
5+ years of experience in the Medical Stop Loss industry or Business operations field
Previous experience leading, supervising, mentoring, or serving as a technical lead for an operations team highly preferred
Strong communication, presentation, and interpersonal skills
Strong operational foundation, including workload management, service delivery, quality, and process improvement
Ability to thrive in a fast-paced environment, balance multiple priorities, and maintain professionalism, responsiveness, and attention to detail
Strength in coaching, mentoring, and performance management
Ability to encourage, influence, and guide individuals and teams
Ability to work in the contiguous states plus Alaska

Benefits

Comp & perks

Discretionary annual incentive award based on individual performance and overall business performance
Generous vacation and sick time
Paid family, parental and adoption leave
Medical coverage
Company-paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support