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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in process automation and workflow design using Microsoft Power Automate and ServiceNow. Proficient in documenting processes, validating results, and collaborating within Agile frameworks.
Highest-signal resume keywords
Microsoft Power AutomateWorkflow AutomationAgile PracticesProcess DocumentationAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignTest Case DevelopmentLow-Code/No-Code ToolsBasic Scripting in PythonBasic Scripting in JavaScriptAPIsData IntegrationsAutomation TestingTroubleshooting DefectsProcess Mapping
Soft Skills
Strong Problem-Solving SkillsStrong Verbal Communication SkillsStrong Written Communication SkillsCuriosityInitiative
Tools & Technologies
Microsoft Power PlatformServiceNowMiroLucidVisio
Industry Keywords
Workflow AutomationChange Management StandardsContinuous ImprovementStakeholder EngagementUser Stories
Tech Stack
Tools & technologiesJavaScriptPythonServiceNow
About the role
Key responsibilities & impact- Meet with stakeholders to understand workflows, pain points, and automation opportunities
- Document requirements, personas, and user stories for workflow automation
- Map current-state and future-state processes
- Build and test automated workflows using Microsoft Power Automate, ServiceNow automation, or similar tools
- Create reusable templates and best-practice automation patterns
- Follow development and change management standards
- Develop and execute test cases to validate automation behaviour
- Identify, log, and troubleshoot defects
- Work with developers and subject-matter experts to ensure solutions meet requirements
- Create workflow documentation, SOPs, and reference guides
- Assist in reporting automation or dashboard development
- Maintain version control of workflow assets
- Participate in Agile ceremonies, including standups, planning, demos, and retrospectives
- Collaborate with product owners, architects, analysts, and automation developers
- Escalate blockers early and contribute to continuous improvement
- Present deliverables to leaders and stakeholders
Requirements
What you’ll need- Currently enrolled in Computer Science, Engineering, Information Systems, Business Tech Management, Math, or a related field
- Strong interest in process automation and workflow design
- Curiosity to learn about delivery processes
- Comfort working with Microsoft Power Automate, Power Platform, ServiceNow, or similar tools
- Analytical mindset and strong problem-solving skills
- Ability to document processes, test workflows, and validate results
- Strong verbal and written communication skills
- Curiosity, initiative, and desire to learn new tools and technologies
- Graduation date of April 2027 or later
- Experience with low-code/no-code tools is an asset
- Familiarity with APIs, connectors, data integrations, and AI frameworks is an asset
- Understanding of Agile practices is an asset
- Experience with Miro, Lucid, or Visio is an asset
- Basic scripting in Python or JavaScript is an asset
Benefits
Comp & perks- Professional development workshops
- Student awards
- Socials and other student opportunities
- Mentorship within the VRO
- Hybrid work flexibility, with the choice to work from the office and virtually based on business, client, and employee needs
- Participation in discretionary incentive plans for eligible Sun Life employees in Campus Graduate programs
- Opportunity to transition into permanent roles after graduation
- Accommodation support during the application process
- Supportive learning environment