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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce capacity planning and forecasting, utilizing data analysis to inform staffing recommendations and optimize operational efficiency. Proficient in building collaborative relationships and communicating complex insights to senior stakeholders.
Highest-signal resume keywords
Workforce Capacity PlanningData Analysis Using SQLData Visualization Using TableauAdvanced Microsoft Excel SkillsWorkforce Management Software Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce Capacity PlanningData AnalysisForecastingStatistical ModellingOptimizationQueueing TheorySQLTableauVisual BasicMicrosoft Excel
Soft Skills
Effective CommunicationRelationship BuildingIndependent WorkMulti-Priority ManagementAdaptability
Tools & Technologies
TableauSQLIEXGenesysPega
Industry Keywords
Workforce PlanningSupply ChainHuman Resources PlanningLogisticsCapacity Planning
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Develop and maintain long-range workforce capacity plans
- Analyze demand, headcount, attrition, shrinkage, leaves, hiring timing and other capacity factors
- Translate forecasts and workforce inputs into hiring, staffing and capacity recommendations
- Collect, transform and analyze capacity, supply and demand data
- Identify variances and trends and assess their impact on staffing plans and key performance indicators
- Present analysis and recommendations to senior business leaders
- Build collaborative relationships with operational partners
- Partner with operations, forecasters and schedulers to refine plans and balance staffing needs
- Incorporate changing business requirements and identify continuous improvement opportunities
Requirements
What you’ll need- Experience in workforce or capacity planning, forecasting, logistics, supply chain, human resources planning, or another analytical planning function
- Ability to turn data and forecasts into forward-looking business recommendations
- Ability to communicate complex analysis clearly and present and support recommendations with senior stakeholders
- Ability to build effective working relationships
- Ability to work independently, manage multiple priorities and respond effectively to changing or ad hoc business requests
- Experience querying and analyzing data using SQL
- Experience using Tableau to visualize data, identify insights and communicate findings
- Post-secondary education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience (asset)
- Experience using Visual Basic or other automation approaches (asset)
- Advanced Microsoft Excel skills (asset)
- Experience with workforce management software such as IEX, Genesys or Pega (asset)
- Experience with large or complex datasets, statistical modelling, optimization or queueing theory (asset)
Benefits
Comp & perks- An environment of continuous learning, development and improvement
- Access to short-term assignments or “Gigs” across the organization to help you develop new skills and connections
- A collaborative and interactive team environment
- Opportunities to connect, collaborate and learn with colleagues across Sun Life
- Time off and well-being programs that support you in focusing on the moments that matter
- Hybrid work arrangement with flexibility to work from the office and virtually
- Accommodation support in the application process and alternative job posting formats