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Sunbit

Director of Field Operations

Sunbit

. Lead, recruit, and mentor two direct reports (Account Managers), establishing clear KPIs, travel cadences, and execution goals .

Posted 10/9/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Retail Field Operations and Merchant Services, with a strong focus on driving customer acquisition for co-branded credit cards and optimizing store performance through effective training and operational strategies.

Highest-signal resume keywords
Retail Field Operations ManagementCo-Brand Card Program ManagementData-Driven Business ReviewsPeople Management and CoachingOperational Efficiency Improvement

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Retail KPI StructuresCheckout WorkflowsApplication Volume TrackingPerformance Data AnalysisProcess DevelopmentTraining Program DesignField Action PlansStore Performance GainsCustomer Acquisition StrategiesPoint-of-Sale Financing
Soft Skills
LeadershipMentoringEngagementCommunicationRelationship Management
Tools & Technologies
Coaching ToolkitsReporting FrameworksStandardized PlaybooksStore-Level IncentivesVirtual Training Platforms
Industry Keywords
Retail EnvironmentsFinancial ServicesPrivate-Label Credit CardsField SalesStore Leadership

About the role

Key responsibilities & impact
  • Lead, recruit, and mentor two direct reports (Account Managers), establishing clear KPIs, travel cadences, and execution goals
  • Build and lead a growing team
  • Build standardized playbooks, coaching toolkits, and reporting frameworks across assigned retail regions
  • Drive operational efficiency, balanced territory coverage, associate training quality, and measurable store performance gains
  • Manage key relationships with retail partners’ Corporate Store Operations, Regional Directors, and Field Executives
  • Design, launch, and refine cobrand card rollout playbooks, store-level incentives, and checkout integration
  • Track and analyze application volume, approval rates, associate active rates, and store-by-store conversion
  • Lead data-driven business reviews with retail leadership
  • Own application-volume targets across assigned retail partners
  • Identify underperforming districts or stores and deploy field interventions
  • Create and deliver on-location and virtual training programs for store associates and managers
  • Establish campaigns, store contests, and associate advocacy initiatives
  • Relay store-associate feedback to Strategy, Product, and Marketing teams
  • Eliminate point-of-sale friction and streamline checkout workflows

Requirements

What you’ll need
  • 10+ Years of Relevant Experience in Retail Field Operations, Merchant Services, Store Leadership, Financial Services Field Sales, or Cobrand Card Program Management
  • Proven track record of direct people management—coaching, developing, and leading field-based or regional team members to exceed performance goals
  • Deep familiarity with retail store environments, associate scheduling rhythms, checkout workflows, and retail KPI structures
  • Proven success driving customer acquisition for co-branded credit cards, private-label credit cards (PLCC), point-of-sale financing, or related financial products in retail settings
  • Ability to present operational strategies and growth plans to VP/C-level client stakeholders while remaining engaging, relatable, and credible with hourly store associates
  • Willingness to travel 50–60% nationwide for store visits, co-traveling with direct reports, and strategic partner reviews
  • Results-oriented mindset focused on driving tangible credit card application volume and point-of-sale conversion
  • Ability to build processes and playbooks that enable direct reports to operate independently and drive results
  • Skill in leveraging store performance data to diagnose execution bottlenecks and deploy structured field action plans

Benefits

Comp & perks
  • Competitive pay and stock options
  • Unlimited PTO
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
  • HSA
  • Pet Insurance
  • 401K Plan with Matching
  • Cell Phone Stipend
  • Team based strategic planning
  • Team owned deliverables