Logistics Lead

Sunday

. Own the day-to-day Radial 3PL relationship for DTC and Retail fulfillment .

Posted 11/12/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and fulfillment management, with a strong focus on 3PL operations, DTC e-commerce fulfillment, and data-driven decision-making. Proficient in maintaining data integrity across systems and optimizing logistics budgets while ensuring compliance with SLAs and performance metrics.

Highest-signal resume keywords

3PL Management ExperienceDTC E-Commerce FulfillmentERP and WMS ProficiencyKPI Reporting SkillsRetail and Wholesale Fulfillment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOrder Management SystemsKitting and Pre-KittingData AnalysisSOP DevelopmentShipping Methods EvaluationCost Reduction StrategiesPerformance Metrics ReportingEDI KnowledgeRouting Guides Understanding

Soft Skills

Problem SolvingCommunication ExpertiseCollaboration SkillsDecisive JudgmentPrioritization

Tools & Technologies

ERP SystemsWMSGoogle SheetsExcelAI Tools

Industry Keywords

DTC FulfillmentRetail FulfillmentWholesale FulfillmentLogistics KPIsOrder Accuracy

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the day-to-day Radial 3PL relationship for DTC and Retail fulfillment
Manage daily operations, escalations, weekly business reviews, and quarterly business reviews
Hold Radial accountable to SLAs and productivity terms, including units per hour
Drive corrective actions when 3PL performance slips
Plan and staff peak fulfillment periods across Retail Pipe, Reauth, and new-subscriber orders
Manage 3PL production work including kitting, pre-kitting, display builds, and rework
Own DTC and B2B orders from creation through delivery
Resolve stuck, short-shipped, or misrouted orders
Lead daily B2B order routing, including the Claude-based routing process
Maintain routing rules and SOPs
Partner with Retail on wholesale order inquiries and retailer routing and compliance requirements
Evaluate carriers and shipping methods for cost and reliability
Partner with Customer Service on customer-facing out-of-stock protocols
Partner with Quality and vendors to track and reduce delivery-affecting defects
Define functional requirements for order and shipping systems with Tech
Maintain data integrity across ERP, Radial, and order systems
Own logistics budget line items and identify warehousing and outbound shipping savings
Report logistics KPIs including on-time and in-full, order accuracy, cost per order, damage, and claims
Provide performance, volume, and cost data for annual Radial contract negotiations
Review 3PL and carrier invoices with Purchasing & Inventory and Finance
Build and maintain SOPs for order handling, kitting, and shipping

Requirements

What you’ll need

4+ years of experience in logistics, fulfillment, or customer operations
Hands-on 3PL management experience
Experience running DTC e-commerce fulfillment at volume
Retail and wholesale fulfillment experience, including EDI, routing guides, and chargebacks, is a strong plus
Proficiency with ERP, WMS, and order management systems
Strong Excel or Google Sheets skills
Ability to build and read KPI reports
Ability to use data to hold partners accountable and make decisions
Calm, decisive problem-solving during peak periods
Good judgment about when and how to escalate with a proposed solution
Interest in using AI tools to automate routine order work
Communication and collaboration expertise
Problem solving and evaluating alternatives
Feedback and resilience
Prioritization

Benefits

Comp & perks

Diversity-focused culture
Remote work arrangement