Administrative Coordinator

Sunrise

. Assign incoming cases, tasks, or tickets to the appropriate team member or queue based on defined workflows .

Posted 9/18/2026full-timeNamur • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple workflows in a healthcare operations environment. Proficient in maintaining accurate records and following structured procedures to ensure compliance with HIPAA and data protection standards.

Highest-signal resume keywords

Task ManagementAttention To DetailHealthcare OperationsEffective CommunicationData Protection Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ManagementDocument VerificationAlert TriageData ChecksRecord Keeping

Soft Skills

Organizational SkillsEmpathetic CommunicationProblem-Solving MindsetCultural SensitivityReliability

Tools & Technologies

Internal SystemsDigital PlatformsOnline Tools

Industry Keywords

HIPAA ComplianceHealthcare AdministrationPatient Information Management

About the role

Key responsibilities & impact

Assign incoming cases, tasks, or tickets to the appropriate team member or queue based on defined workflows
Track task status and follow up to ensure timely completion
Flag bottlenecks or delays to the team lead
Maintain accurate records in internal systems to support reporting accuracy
Monitor and process incoming system, workflow, or case-related alerts
Triage alerts by priority and route them to the correct person or team
Take first-line action on routine alerts and escalate complex ones
Document alert resolution clearly and consistently
Review incoming insurance-related correspondence for accuracy and completeness
Verify documents against the correct patient case and insurance file
Forward verified correspondence to billing, care coordination, or clinical teams
Identify missing or inconsistent information and follow up as needed
Check patient profiles for completeness and accuracy
Flag discrepancies or outdated information for correction
Support the insurance verification team with light data checks
Communicate with internal U.S. teams by email
Escalate sensitive or complex patient questions to the appropriate specialist
Maintain structured documentation across workflows
Follow HIPAA and data protection standards when handling patient information
Ensure secure handling of sensitive personal and medical data in a cross-border environment

Requirements

What you’ll need

Excellent spoken and written English
Strong organizational skills and ability to manage multiple workflows simultaneously
Strong attention to detail
Clear, professional, and empathetic communication style
Structured and methodical approach to work
Ability to manage high volumes of tasks accurately
Cultural sensitivity when interacting with U.S. patients
Problem-solving mindset and ownership of assigned tasks
Strong interest in healthcare operations or structured administrative processes
Comfortable working in a digital and technology-driven environment
Ability to follow structured procedures
Ability to work with multiple online platforms and internal tools at the same time
Organised, reliable, and comfortable working independently in a remote setting

Benefits

Comp & perks

Work that matters: improving lives through better sleep
Real ownership, real impact, real trust
A close-knit team that works seriously — and laughs often
Remote-friendly culture
Hospitalization insurance (Alan)
Extra paid time off (20 days + 12 RTT)
Payflip cafeteria plan