FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support and healthcare coordination, with a strong focus on communication, empathy, and operational efficiency. Proficient in utilizing healthcare technology and maintaining compliance with HIPAA requirements to enhance patient experience.
Highest-signal resume keywords
Healthcare CoordinationPatient SupportExceptional Communication SkillsHIPAA ComplianceData Driven Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient NavigationDocumentation ManagementProcess ImprovementTask TrackingOperational Efficiency
Soft Skills
EmpathyEmotional IntelligenceProfessionalismCollaborationAdaptability
Tools & Technologies
Digital Communication ToolsHealthcare TechnologyPatient Engagement Platforms
Industry Keywords
Patient-Centered ExperienceCross-Functional TeamsService Level ExpectationsOperational InitiativesRemote Work
About the role
Key responsibilities & impact- Serve as a primary point of contact for patients through phone, email, and in-app messaging.
- Work within a tech-enabled, AI-supported care environment.
- Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure coordinated patient support.
- Resolve non-clinical patient inquiries while delivering a positive, patient-centered experience.
- Escalate clinical, billing, or patient access concerns to appropriate teams.
- Maintain accurate documentation of patient interactions in accordance with established workflows and HIPAA requirements.
- Prioritize multiple patient conversations while meeting service level expectations.
- Identify recurring patient concerns and trends and bring process improvement opportunities to the Customer Success Manager.
- Contribute to operational initiatives improving patient satisfaction, communication quality, and organizational performance.
Requirements
What you’ll need- 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.
- Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence.
- Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams.
- Confidence using digital communication tools, healthcare technology, and patient engagement platforms.
- Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows.
- Genuine commitment to improving patient experience.
- Operational and automation mindset.
- Availability to work Pacific Time or Eastern Time (PST or EST) business hours.
- Must comply with HIPAA documentation requirements.
Benefits
Comp & perks- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Internet stipend