Manager, Business Applications Support

SunStream Business Services

. Lead delivery of functional business application support and ensure timely resolution of configuration, data, and processing issues .

Posted 11/2/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support, financial accounting, and data analytics, with a strong focus on process optimization and vendor management. Proven leadership in team development and cross-functional collaboration to enhance client experience and service delivery.

Highest-signal resume keywords

Application Support ManagementFinancial Accounting ExperienceService Desk Tools ProficiencyVendor Relationship ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsGeneral Ledger ApplicationsCore Banking SystemsLoan Servicing SystemsProcess OptimizationRoot Cause AnalysisPerformance Metrics MonitoringContinuous Improvement InitiativesIncident ManagementChange Management

Soft Skills

Team DevelopmentCollaborationCustomer FocusAccountabilityCoaching

Tools & Technologies

Jira Service ManagementITIL PracticesBatch Processing ToolsCredit Bureau Reporting ToolsTax Reporting Systems

Industry Keywords

Farm CreditAgricultural LendingApplication SupportFinancial ServicesThird-Party Support Management

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead delivery of functional business application support and ensure timely resolution of configuration, data, and processing issues
Oversee production processes including batch processing, credit bureau reporting, customer correspondence, and tax form generation
Own product management for customer correspondence and year-end tax reporting
Establish and monitor service levels, performance metrics, and continuous improvement initiatives
Drive root cause analysis, process optimization, documentation standards, and audit readiness, including ICFR controls
Lead, develop, and coach business applications analysts and contractors
Establish ownership and cross-training to ensure application support coverage and continuity
Set performance expectations and foster accountability, collaboration, and customer focus
Manage staffing, resource planning, and team development
Serve as primary escalation point for application support and ensure a positive client experience
Partner with business leaders, Customer Success, and Account Management teams
Communicate application performance, trends, risks, and improvement opportunities to stakeholders
Collaborate with Service Desk, Product, IT, Security, and development teams
Manage print, mail, and tax reporting vendor relationships
Lead support readiness for enhancements, upgrades, conversions, and platform transitions
Translate client feedback and support trends into product, process, and service delivery recommendations

Requirements

What you’ll need

Bachelor’s degree in information technology, business administration, finance, or related field
5 years of related experience in application support, financial accounting, data analytics or loan accounting
Leadership experience preferred
Experience with service desk tools and IT service management (ITIL) practices, including incident, problem, and change management, such as Jira Service Management (JSM)
General ledger and reporting applications experience
Experience with core banking or loan servicing systems, such as Fiserv DNA, preferred
Experience managing vendors, contracts, and third-party support relationships preferred
Farm Credit or agricultural lending experience preferred
Equivalent combination of education and experience sufficient to perform the essential functions of the job

Benefits

Comp & perks

Competitive salary and bonus package
Comprehensive medical, dental and vision insurance
Tax-advantaged healthcare accounts
401(k) plan with generous employer match
Income protection benefits
Individual learning & development budget
Robust time off plans
Workplace flexibility