Billing Support Specialist

Supabase

. Provide initial and timely responses to support cases covering billing, pre-sales requests, usage optimization, and disputes .

Posted 11/2/2026full-timeRemoteJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing billing support to technical customers, with strong communication skills to engage effectively with both technical and non-technical audiences. Proficient in identifying patterns and improving workflows to enhance support efficiency and customer satisfaction.

Highest-signal resume keywords

Billing Support ExperienceExcellent Communication SkillsFluency In EnglishSQL ProficiencyExperience In Async Teams

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing SupportDebuggingTest Case CreationIssue ReproductionWorkflow Improvement

Soft Skills

Clear CommunicationCollaborationAdaptabilityProblem-Solving

Industry Keywords

Customer Billing InquiriesEMEATechnical SupportUsage OptimizationPayment Extensions

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide initial and timely responses to support cases covering billing, pre-sales requests, usage optimization, and disputes
Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions
Triage support cases by directing users to existing answers, code examples, and documentation
Escalate cases to appropriate technical or business team members
Identify opportunities for internal tooling to improve support efficiency
Reproduce issues, create test cases, and improve test coverage when experienced in testing
Own customer billing inquiries across EMEA
Partner directly with customers and collaborate cross-functionally with the Billing Engineering team
Identify patterns, improve workflows, and contribute to scalable product enhancements

Requirements

What you’ll need

2+ years of experience providing billing support to technical customers
Excellent communication skills
Fluency in English
Ability to communicate clearly with technical and non-technical audiences
Experience working in async or globally distributed teams
Comfortable navigating ambiguity and moving quickly
SQL proficiency is a bonus
Must be over the age of 18
Country of residence and passport country required in the application

Benefits

Comp & perks

Fully remote work
WeWork membership or co-working allowance usable anywhere in the world
ESOP (equity ownership) for every team member
Tech allowance for laptop, monitor, headphones, or other work equipment
100% health insurance coverage for employees
80% health insurance coverage for dependents
Annual company off-site
Flexible, asynchronous work
Annual education allowance for courses, books, conferences, or other learning