Senior Account Manager – Group Benefits

Superior Insurance Partners

. Serve as the primary day-to-day contact for assigned employee benefits clients .

Posted 10/7/2026full-timeRemote • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Benefits account management, including strong knowledge of group benefits products and the ability to manage client relationships effectively. Proficient in utilizing agency management systems and technology platforms to enhance client service and support retention goals.

Highest-signal resume keywords

Employee Benefits Account ManagementLife & Health Insurance LicenseGroup Benefits Products KnowledgeClient Relationship ManagementAgency Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Changes ProcessingEnrollment ManagementClaims HandlingBilling ManagementPlan Document Review

Soft Skills

Excellent CommunicationAttention to DetailProblem SolvingTeam-Oriented MindsetClient Relationship Building

Tools & Technologies

Agency Management SystemsTechnology Platforms

Certifications & Qualifications

Active Life & Health Insurance License

Industry Keywords

Employee BenefitsInsurance AgencyBrokerageBenefits ConsultingClient Retention

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact for assigned employee benefits clients
Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions
Process policy changes, enrollments, terminations, reinstatements, and other service requests
Partner with carriers and vendors to resolve client issues and meet service expectations
Support renewals by gathering information, preparing materials, coordinating timelines, and assisting with client presentations
Review plan documents, applications, and policy information for accuracy and completeness
Maintain accurate client records, documentation, activities, and communications in agency management systems
Assist with open enrollment preparation, employee communications, and client meetings
Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions
Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals

Requirements

What you’ll need

3+ years of Employee Benefits account management or client service experience preferred
Experience working within an insurance agency, brokerage, carrier, or benefits consulting environment
Active Life & Health Insurance License preferred (or ability to obtain)
Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits
Ability to manage multiple priorities, deadlines, and client needs in a fast-paced environment
Excellent communication skills with a focus on building relationships and solving problems
Strong attention to detail and commitment to accuracy
Comfortable learning and utilizing technology platforms and agency management systems
Positive, team-oriented mindset with a passion for delivering outstanding client experiences