Nonprofit Donation Processor / Pledge Drive Specialist

Superior Virtual Solutions, LLC

. Answer inbound donor calls .

Posted 10/13/2026full-timeRemote • Alabama • United StatesJunior💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and active listening skills while accurately processing donor information and navigating multiple computer systems. Maintains professionalism and confidentiality in a remote customer service environment, adhering to quality and compliance standards.

Highest-signal resume keywords

Customer-Service ExperienceData Entry SkillsVerbal Communication SkillsProfessional Work HabitsCompliance Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Data EntryBasic Computer SkillsNavigating Computer Systems

Soft Skills

Active ListeningProfessionalismDependability

Tools & Technologies

Windows 11 ComputerUSB Noise-Canceling HeadsetWired High-Speed Internet

Certifications & Qualifications

Required Certification

Industry Keywords

Nonprofit FundraisingDonor CallsPledge ProcessingQuality Standards

About the role

Key responsibilities & impact

Answer inbound donor calls
Follow campaign scripts and procedures
Enter pledge and donation information accurately
Confirm donor and transaction details
Navigate computer systems while speaking with callers
Maintain professionalism and confidentiality
Follow quality and compliance standards
Meet attendance and performance expectations
Support established nonprofit fundraising campaigns
Process pledges or contributions from donors who call voluntarily

Requirements

What you’ll need

High school diploma or GED
At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
Strong verbal communication and active-listening skills
Accurate data-entry and basic computer skills
Ability to navigate multiple systems while speaking
Professional and dependable work habits
Quiet, dedicated home workspace
Required certification must be completed before servicing
Windows 11 computer
Minimum 8GB RAM; 16GB recommended
USB noise-canceling headset
Wired high-speed internet with direct Ethernet connection
Quiet, distraction-free workspace
MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
Eligibility may depend on experience, location, equipment, background requirements, and certification results

Benefits

Comp & perks

Work from home
Flexible scheduling
Select available servicing intervals
Servicing intervals may be available throughout the day and night
1099 independent-contractor opportunity
Greater control over schedule