Support Specialist – Nonprofit Fundraising Campaigns

Superior Virtual Solutions, LLC

. Answer and assist inbound donors .

Posted 10/13/2026contractRemote • Florida • United StatesJunior💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on inbound donor interactions, accurate data entry, and adherence to compliance standards. Proficient in following structured procedures while maintaining confidentiality and a professional phone presence.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsVerbal Communication SkillsAbility To Follow ScriptsCertification Required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate TypingData EntryFollowing ProceduresRemote Customer Service

Soft Skills

Strong Listening SkillsProfessional Phone PresenceAbility To Work Independently

Tools & Technologies

Windows 11 ComputerNoise-Canceling USB HeadsetWired High-Speed InternetDirect Ethernet Connection

Certifications & Qualifications

Certification Required Before Servicing

Industry Keywords

Nonprofit FundraisingInbound Donor CallsCompliance StandardsQuality Standards

About the role

Key responsibilities & impact

Answer and assist inbound donors
Follow approved scripts and procedures
Enter donation and pledge information accurately
Confirm donor details
Answer appropriate process-related questions
Navigate multiple applications during calls
Protect confidential information
Follow compliance and quality standards
Maintain dependable attendance during accepted servicing intervals
Support established nonprofit fundraising campaigns
Process donors' intended donations and pledges
Handle strictly inbound donor calls with no cold calling, outbound dialing, prospecting, direct solicitation, or product selling

Requirements

What you’ll need

High school diploma or GED
At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
Professional phone presence
Strong listening and verbal communication skills
Accurate typing and data-entry skills
Ability to follow scripts and structured procedures
Ability to work independently
Quiet, dedicated home workspace
Windows 11 computer
Minimum 8GB RAM; 16GB recommended
Noise-canceling USB headset
Wired high-speed internet
Direct Ethernet connection
Quiet, distraction-free workspace
Certification required before servicing
MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible

Benefits

Comp & perks

Remote work from home
Contractors select from available servicing intervals
Some campaigns may offer servicing intervals throughout a 24-hour operating schedule
Ongoing access may continue based on campaign demand, attendance, quality, and performance