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SuperSim

Senior Business Analyst

SuperSim

. Act as the leadership team’s right hand, organizing processes, reports, and the flow of information between Quality and the Support, Collections, and Sales operations .

Posted 9/23/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in organizing processes and information flows across Quality, Support, Collections, and Sales operations, with a strong analytical mindset to support decision-making through actionable insights. Proficient in utilizing data and AI tools to enhance operational efficiency and problem-solving capabilities.

Highest-signal resume keywords
Process StructuringAnalytical MindsetIntermediate Excel KnowledgeSQL ExposureOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Process StructuringAnalytical SkillsReport GenerationMetric ModelingData Analysis
Soft Skills
Organizational SkillsPrioritization SkillsCollaboration SkillsSelf-Directed Learning
Tools & Technologies
ExcelVBABI ToolsSQLAI Tools
Industry Keywords
Customer ServiceCollectionsSales OperationsFinancial ServicesBusiness Analysis

Tech Stack

Tools & technologies
SQLVBA

About the role

Key responsibilities & impact
  • Act as the leadership team’s right hand, organizing processes, reports, and the flow of information between Quality and the Support, Collections, and Sales operations
  • Restructure and maintain the Quality team’s internal processes
  • Organize the flow of information between Quality, Support, Collections, and Sales
  • Ensure that analyses and diagnoses reach the appropriate leaders on time and in an actionable format
  • Own the team’s recurring reports, including their frequency, format, consistency, and publication
  • Conduct analyses that support reporting and decision-making
  • Track multiple topics and projects in parallel, ensuring deadlines are met and deliverables are completed
  • Work closely with operations leadership, connecting problems, metrics, and action plans
  • Develop expertise in the corporate data and AI tools used by the team
  • Gradually support the development and review of prompts and analyses for the Intelligent Quality function
  • Maintain an end-to-end view of the customer relationship and turn analyses and diagnoses into actionable information for leadership

Requirements

What you’ll need
  • Proven experience in business or operations functions, such as customer service, collections, sales, back office, product, financial services, or equivalent environments
  • Experience working closely with real-world business problems, with responsibility for diagnosis, follow-up, and resolution
  • Experience structuring processes and recurring reports
  • Track record of organizing information flows across different teams and stakeholders
  • Analytical mindset, with the ability to understand the logic and modeling behind metrics
  • Intermediate knowledge of Excel, VBA, and/or BI tools
  • Previous exposure to SQL, even at a basic level
  • Self-directed ability to learn tools and technical topics
  • Strong organizational and prioritization skills, with the ability to collaborate with different teams
  • Preferred: degree in a quantitative field combined with business experience
  • Preferred: experience in smaller companies or startups
  • Preferred: experience in environments requiring greater autonomy and end-to-end problem-solving
  • Preferred: familiarity with BI development and metric modeling
  • Preferred: previous exposure to AI applied to operations, especially text- or voice-based customer service analysis

Benefits

Comp & perks
  • Competitive salary
  • Annual bonus
  • SuperSim Flex: points-based program offering Meal/Food Allowance, Transportation or Mobility Allowance, Health Insurance, Dental Insurance, Life Insurance, Education Assistance, and TotalPass
  • Private pension plan
  • Stock purchase program for eligible positions
  • Company-subsidized training
  • Birthday day off
  • Weekly soccer and volleyball
  • Celebratory events and happy hours