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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced environment. Proficient in using modern desk management tools and has foundational knowledge of digital payment systems.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support SkillsDigital Payment AwarenessProficiency in ZendeskStrong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction DocumentationIssue AnalysisAccount Configuration AssistanceSLA TrackingBasic Technical Troubleshooting
Soft Skills
Professional PoiseClarity in CommunicationEagerness to LearnPatienceHigh Energy
Tools & Technologies
ZendeskIntercomFreshdeskCRM SoftwareTicketing Software
Industry Keywords
Digital Payment GatewaysCredit Card ProcessingMerchant AccountsFintech TrendsClient-Facing Roles
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Serve as the primary point of contact for frontline merchant inquiries across email, live chat, and support ticketing channels
- Deliver prompt, courteous, and accurate responses to basic account and transaction queries
- Analyze incoming merchant tickets to determine root causes
- Triage and escalate specialized technical issues involving APIs and integrations to engineering
- Route commercial or sales opportunities to account managers
- Assist merchants with basic account configuration, payout statuses, transaction status verifications, portal navigation, and administrative portal tasks
- Document customer interactions and track SLA resolution times
- Tag issue categories and maintain structured records in the internal CRM and support ticketing system
- Collaborate with Compliance, Risk, Technical Integration, and Account Management teams
- Support swift resolution of escalated tickets and seamless merchant lifecycle support
Requirements
What you’ll need- Open to fresh university undergraduates/graduates in Business, Information Technology, Finance, Communications, or related fields
- Candidates with 0–2 years of exposure in customer service, tech support, or client-facing roles
- Impeccable, flawless command of written and spoken English
- Superior presence, clarity, patience, and professional poise when dealing with international merchants
- Exceptional eagerness to learn, high energy, strong analytical curiosity, and a hands-on "can-do" attitude
- High digital fluency
- Strong familiarity with modern desk management tools such as Zendesk, Intercom, and Freshdesk
- Familiarity with ticketing software, SaaS tools, and web-based applications
- Demonstrated experience in student support leadership, campus tech helpdesks, hospitality/service roles, or relevant customer service internships
- Basic foundational awareness of digital payment gateways, credit card processing, merchant accounts, or global fintech trends
Benefits
Comp & perks- Unrivaled Mentorship: Work directly with experienced payment operations leaders, acquiring real-world technical troubleshooting experience and deep international payment domain expertise
- Accelerated Career Path: Fast-track progression into specialized Customer Operations, Technical Integration Support, or Account Management roles as you build domain mastery
- Dynamic Hub: Based in Dubai—one of the world's premier international business hubs