Operations Representative

Supply Chimp

. Manage the order process from initial quote through final delivery .

Posted 11/12/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱45,516 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the order process, including accurate order processing, vendor communication, and customer relationship management. Proficient in problem-solving and maintaining organized records in a fast-paced, high-volume environment.

Highest-signal resume keywords

Order ProcessingCustomer ServiceVendor ManagementLogistics ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuote PreparationLogistics CoordinationOrder VerificationCustomer Order Processing

Soft Skills

Detail-OrientedProactiveProblem-SolvingJudgmentInitiative

Industry Keywords

E-CommerceSupply ChainOperationsHigh-Volume EnvironmentCustomer-Facing Support

About the role

Key responsibilities & impact

Manage the order process from initial quote through final delivery
Review and process customer orders accurately and efficiently
Verify order details, pricing, delivery requirements, and customer information
Monitor order status and follow up with vendors to ensure timely fulfillment and delivery
Identify potential issues early and take proactive steps to resolve them
Communicate with vendor partners regarding lead times, order status, and expected delivery dates
Request and obtain shipping quotes, competitive pricing, and product information or verification
Coordinate with vendors to resolve order issues and delays
Build and maintain collaborative relationships with vendor partners
Communicate with customers via email or phone regarding order updates and questions
Prepare and deliver accurate customer quotes based on vendor pricing and product requirements
Communicate order status, potential delays, and important updates to customers and internal teams
Address customer concerns and provide solutions
Coordinate returns, replacements, credits, and other corrective actions with vendors and customers
Maintain organized and up-to-date records, notes, and order information

Requirements

What you’ll need

At least 3 years of experience within the last 5 years in customer-facing support roles, such as customer service, sales, account management, and/or e-commerce
Experience in operations, order processing, purchasing, logistics, and/or supply chain within a fast-paced, high-volume environment
Previous experience in operations, order processing, customer service, and purchasing
Experience in managing multiple orders, requests, and deadlines simultaneously
Ability to work during core business hours of 7:00 AM to 4:00 PM ST
Must have at least 25MBPS home internet
Excited about remote work and collaborating across a distributed team
Organized, detail-oriented, proactive, and customer-focused
Strong communication, problem-solving, judgment, initiative, and follow-through skills
Ability to work independently and contribute to a team
Ability to adapt to changing priorities, different personalities, and cross-functional work

Benefits

Comp & perks

PHP 1,150/month Rice Allowance after probationary period
160 hours of PTO (accrued), with an additional 8 hours for every year of service, up to a maximum of 40 extra hours
US Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day
Mandatory PH statutory benefits
Government Contribution
Night Differential, Holiday Pay Rate, and Overtime Pay
13th Month Pay
HMO on Day 1
PHP 580/month internet stipend
Surprise treats, including coffee
Gifts of appreciation and recognition
Company shout-outs and celebrations
Virtual parties and team moments throughout the year
Permanent work-from-home arrangement