Client Support Representative

SupplyCore Inc.

. Serve as the primary contact for customers and liaison between customers and agencies while overseeing orders and issues.

Posted 10/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account management, with a strong focus on communication, problem resolution, and contract knowledge. Proficient in managing customer orders and fostering relationships to drive sales growth.

Highest-signal resume keywords

Customer Service ExperienceContract ManagementCommunication SkillsProblem ResolutionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingContract Guidelines KnowledgeSales Growth StrategiesDocumentation ManagementCritical Thinking

Soft Skills

Attention to DetailOrganizational SkillsTeam BuildingProactive NatureAgility

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Government CustomersCustomer OutreachService RequestsResponse TimesEscalation Points

About the role

Key responsibilities & impact

Serve as the primary contact for customers and liaison between customers and agencies while overseeing orders and issues.
Collaborate with associates and departments to ensure smooth customer order processing.
Provide solutions aligned with evolving customer needs.
Proactively monitor customer accounts for potential growth in sales and services.
Drive contract sales and service-job growth through exceptional customer service and regular outreach.
Provide, manage, and document day-to-day communication, support, and problem resolution for assigned customer locations while meeting response times and escalation points.
Maintain expert knowledge of assigned contracts to educate customers on contract guidelines and restrictions.
Use internal systems to manage order activity, including placing orders, quotes, proof of delivery, and service requests, while meeting established time limits and metrics.
Partner with associates and internal departments to deliver exceptional customer service.

Requirements

What you’ll need

High School Diploma or GED equivalent. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
2 years’ experience in a customer service position. Experience supporting government customers, helpful.
Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations.
Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
Proven ability to shift focus as needed and independently prioritize.
Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements.
Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision.
Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges.
Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary.
PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

Benefits

Comp & perks

3 weeks of PTO with a generous accrual policy
Wellness Program
14 company paid annual Holidays.
Employee Assistance Program (EAP)
Flexible Work Life Balance
Nationwide Medical, Dental, Vision, & FSA
Casual Work Environment
Optional Additional Life Insurance
Progressive Associate Recognition Program
Short- & Long-Term Disability
Company Provided Professional development
Annual social and community events
Annual Education Assistance Program
Company provided PC and office supplies
401K with bi-weekly Safe Harbor contributions