Director of Product

SupplyHouse.com

. Own the product operating model end to end, including product management practice, delivery engine, and annual roadmap .

Posted 9/20/2026full-timeUnited StatesLead💰 $193,389 - $276,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management, leading cross-functional teams, and delivering measurable business outcomes. Proficient in establishing product strategies, managing complex programs, and leveraging analytics for product adoption and performance.

Highest-signal resume keywords

Product ManagementCross-Functional LeadershipE-Commerce PlatformsUser ResearchAI-Enabled Product Evaluation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product StrategyAnalyticsExperimentationTechnical FluencyPortfolio ManagementRoadmap DevelopmentDelivery Risk ManagementDecision Rights EstablishmentUsability PracticesData Flows

Soft Skills

Executive CommunicationComfort with AmbiguityCoachingCollaborationProblem-Solving

Tools & Technologies

APIsEnterprise SystemsE-Commerce PlatformsData Analytics ToolsProduct Management Software

Industry Keywords

B2B DistributionMarketplaceProduct AdoptionTechnical DebtPlatform Health

About the role

Key responsibilities & impact

Own the product operating model end to end, including product management practice, delivery engine, and annual roadmap
Report to the COO and lead a team of Product Managers embedded in cross-functional pods
Hold product pods accountable for measurable customer and business outcomes
Partner with the VP of IT, Senior Manager of UX, Director of Enterprise AI Adoption, and business leaders
Define pod missions, success metrics, guardrail metrics, decision rights, operating cadence, and shared accountability
Resolve cross-pod dependencies, sequencing conflicts, and platform-versus-feature tradeoffs
Directly manage, coach, recruit, onboard, and retain Product Managers
Build product management capability across discovery and delivery practices
Translate company strategy into product strategy, north star metrics, and supporting metric trees
Establish product analytics, instrumentation, measurement, and outcome reporting
Lead continuous discovery, customer research, usability practices, experimentation, and evidence-based prioritization
Manage portfolio allocation across growth, platform health, and exploratory work
Build and maintain the annual now/next/later product roadmap
Run quarterly planning, including OKR setting, bet selection, capacity modeling, and tradeoff decisions
Maintain executive and board alignment on roadmap commitments, bets, and changes
Maintain a rigorously prioritized backlog with clear definitions of ready and done
Ensure initiatives have scope, milestones, owners, dependencies, risks, decision points, and launch criteria
Establish delivery risk management and hold Product Managers accountable for planning, status reporting, and stakeholder alignment
Coordinate cross-functional execution across Product, IT, UX, AI Enterprise Enablement, Marketing, Merchandising, Operations, Customer Service, and other teams
Ensure launches include communication, training, operational readiness, adoption planning, feedback mechanisms, and post-launch reviews
Improve delivery health using cycle time, throughput, and predictability indicators
Partner with IT and engineering leaders on technical strategy, architecture, capacity, security, reliability, scalability, and platform health
Ensure product requirements account for system dependencies, integrations, data flows, APIs, and nonfunctional requirements
Evaluate build, buy, and partner options based on value, impact, feasibility, risk, cost, and maintainability
Balance customer-facing enhancements with platform modernization, technical debt reduction, reliability, and foundational capabilities
Partner with AI Enterprise Enablement to identify, evaluate, prioritize, and roadmap AI opportunities
Ensure AI product decisions consider usability, data quality, security, responsible use, feasibility, and performance
Distinguish AI experimentation from scalable production capabilities and promote reuse of enterprise AI capabilities
Establish analytics and reporting to evaluate product adoption, customer behavior, operational impact, and business results

Requirements

What you’ll need

Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant professional experience
10 or more years of experience in product management, including 4 or more years directly managing Product Managers
Experience managing managers is a plus
Track record of owning a business metric and delivering measurable outcomes
Technical fluency across e-commerce platforms, APIs, integrations, data flows, enterprise systems, and platform dependencies
Experience leading complex, cross-functional programs involving Product, Engineering, UX, Data, and business stakeholders
Experience operating in a pod, squad, or cross-functional team model and establishing clear decision rights and shared accountability
Strong understanding of user research, experience design, analytics, experimentation, and product adoption
Experience evaluating and scaling AI-enabled products or emerging technology capabilities preferred
Experience balancing customer-facing investments with platform health, technical debt, security, reliability, and scalability
Strong product delivery and program leadership from discovery through launch and adoption
Ability to introduce product and delivery discipline without unnecessary process or slowing execution
Executive communication skills and ability to defend tradeoffs with evidence
Comfort with ambiguity and bias toward shipping and learning
E-commerce, marketplace, or B2B distribution experience preferred
Familiarity with trade or industrial customers is a plus
Currently authorized to work in the U.S. on a full-time basis; SupplyHouse.com will not sponsor work visas
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with time zone flexibility
Ability to work in a distraction-free remote environment
Successful completion of background checks

Benefits

Comp & perks

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program
Ownership for All program with financial benefit from company growth and accomplishments
Flex-Time Policy and wellness initiatives
Annual merit and bonus opportunities
Hands-on training
Diversity and inclusion initiatives
Internal mobility options
Volunteer Paid Time Off
Reimbursement of reasonable and necessary travel expenses to headquarters
Monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form