Bilingual Technical Support Representative II, German, English

SupportNinja

. Provide first-line technical support to a global customer base .

Posted 10/3/2026full-timeRemote • RomaniaJuniorMid-Level💰 RON 14,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for IoT devices and networking systems, with a strong understanding of TCP/IP protocols and remote troubleshooting. Proficient in managing customer communications and ensuring compliance with SLA commitments.

Highest-signal resume keywords

Technical Support ExperienceTCP/IP Model KnowledgeIoT Device SupportCloud Platform FamiliarityBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue AnalysisNetwork ConfigurationFirmware UpdatesSignal Metrics AnalysisSIM Lifecycle OperationsAsset MappingProvisioningRemote SupportTechnical Documentation

Soft Skills

Customer CommunicationProblem-SolvingTime Management

Tools & Technologies

AWSAzureGCPPostmanWiresharkKibanaGroundcoverDeveloper Tools

Industry Keywords

IoT DevicesNetworking SystemsSLA ComplianceRemote Access SecurityIdentity Protocols

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformIoTTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to a global customer base
Monitor and respond to support tickets through the ticketing system
Perform initial troubleshooting and issue analysis
Escalate complex issues to Tier 2 or Engineering when required
Manage customer communication and ensure timely updates in accordance with SLA commitments
Provide remote technical support to Field Service Engineers while they work onsite at customer locations

Requirements

What you’ll need

2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems
Solid grasp of the TCP/IP model, Static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz)
Practical experience with Gateways, Sensors, and Routers, including provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates
Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings
Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics
Familiarity with cloud platforms such as AWS, Azure, or GCP
Knowledge of least-privilege access, secure remote access via bastion hosts, and identity protocols including SSO, OAuth, and MFA
Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Familiarity/basic knowledge with Postman, Developer tools, Wireshark, and observability platforms such as Kibana, Groundcover, or similar troubleshooting tools is a plus
Strong German and English communication skills, both verbal and written

Benefits

Comp & perks

21 Days Annual Leave Credits
Medical
Remote Work Allowance (400 lei gross/month)
Meal tickets (40 lei/working day)
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