Bilingual Technical Support Representative II, Spanish, English

SupportNinja

. Provide first-line technical support to the global customer base .

Posted 10/3/2026full-timeRemote • RomaniaJuniorMid-Level💰 RON 10,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for IoT devices and networking systems, with a strong understanding of TCP/IP protocols and remote troubleshooting. Proficient in managing customer communications and ensuring adherence to service level agreements.

Highest-signal resume keywords

Technical Support ExperienceTCP/IP Model KnowledgeIoT Device SupportCloud Platform FamiliarityBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIssue AnalysisNetwork ConfigurationSignal Metrics AnalysisSIM Lifecycle OperationsFirmware UpdatesAsset MappingProvisioningRemote Support

Soft Skills

Customer CommunicationTimely Updates

Tools & Technologies

AWSAzureGCPPostmanWiresharkKibanaGroundcoverBastion HostsIdentity ProtocolsDeveloper Tools

Industry Keywords

IoT DevicesField HardwareNetworking SystemsSLA CommitmentsMAC-Address WhitelistingNTP Time SynchronizationCellular FailoverCustom APN AuthenticationOver-The-Air Firmware UpdatesWi-Fi Bands

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformIoTTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to the global customer base
Monitor and respond to support tickets through the ticketing system
Perform initial troubleshooting and issue analysis
Escalate complex issues to Tier 2 or Engineering when required
Manage customer communication and ensure timely updates according to SLA commitments
Provide remote technical support to Field Service Engineers working onsite at customer locations

Requirements

What you’ll need

2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems
Solid grasp of the TCP/IP model, Static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz)
Practical experience with Gateways, Sensors, and Routers, including provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates
Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings
Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics
Familiarity with cloud platforms (AWS, Azure, or GCP), least-privilege access, secure remote access via bastion hosts, and identity protocols (SSO, OAuth, MFA)
Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Familiarity/basic knowledge of Postman, Developer tools, Wireshark, and observability platforms such as Kibana, Groundcover, or similar troubleshooting tools is a plus
Strong Spanish and English communication skills, both verbal and written

Benefits

Comp & perks

21 Days Annual Leave Credits
Medical
Remote Work Allowance (400 lei gross/month)
Meal tickets (40 lei/working day)
Bring Your Own Device (BYOD)
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