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Content Editor, Moderator – Seasonal
SupportNinja. Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in job listing and editing, with strong analytical skills to assess content validity and a solid understanding of online casting and hiring technology. Capable of managing high volumes of specialized content while providing exceptional client support and training.
Highest-signal resume keywords
Job Listing And Editing ExperienceCustomer Service Experience In BPOAdvanced Written And Verbal Communication SkillsStrong Analytical SkillsTechnical Acuity In Online Casting Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Copy EditingFact-CheckingProofreadingData EntryAccount ManagementResearch SkillsContent EvaluationDecision MakingJob Post OptimizationScam Investigation
Soft Skills
Highly OrganizedDetail-OrientedDeadline-OrientedAdaptable CommunicationIndependent Worker
Tools & Technologies
Online Casting TechnologyApplication Management ToolsJob Database Systems
Industry Keywords
Film ProductionTV ProductionTheaterCommercial ProductionPerforming ArtsMarketingCasting
About the role
Key responsibilities & impact- Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings
- Determine when additional information or verification is required and communicate with job posters to collect relevant details
- Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary
- Assess user legitimacy using background check results, IDs, independent research, investigations, and other verification materials
- Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions
- Investigate scam complaints and inappropriate behavior reports, deciding whether clients should be removed from the platform
- Copy-edit and optimize job posts to align with business objectives
- Manage ticket queues for incoming job posts, prioritizing by importance and timeliness
- Source missing information and enter additional job details for publication
- Support employers throughout their casting process as a product expert
- Educate clients about job-posting and application-management tools
- Address specialized customer service issues related to casting knowledge
- Train clients on casting tools and troubleshoot issues
- Collaborate with customer service, account management, and business development departments
- Research projects and triage escalated customer-service tickets
- Examine job database reports to identify jobs needing attention, recategorization, or early expiration
- Assist team members with training, troubleshooting, and escalated cases
- Perform other assigned responsibilities and tasks
Requirements
What you’ll need- Experience in job listing and Editing is Required
- 1-2 years of CSR experience in a BPO setup
- Demonstrated experience handling a high volume of specialized content and users
- Highly organized, detail- and deadline-oriented
- Able to evaluate information and make decisions independently
- Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority
- Excellent copy editing, fact-checking, proofreading, and research skills
- Good data-entry, account management, and client support skills
- Technical acuity—able to understand, utilize, and explain online casting/hiring technology
- Strong analytical skills—capable of assembling and interpreting data to assess content validity
- Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting, or willingness to learn and understand the complexities of this marketplace is a bonus
- Able to work autonomously as a self-directed, efficient, independent worker
- Must be able to work the 12AM-9AM shifting schedule
- Bring Your Own Device (BYOD)
Benefits
Comp & perks- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Experience infinite fun so you can have infinite growth