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Content Editor, Moderator – Seasonal
SupportNinja. Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in job listing management, copy editing, and client support within the casting and performing arts industry. Proficient in evaluating user legitimacy and handling specialized content while maintaining high organizational standards.
Highest-signal resume keywords
Job Listing ManagementCopy EditingCustomer Service ExperienceAnalytical SkillsTechnical Acuity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Copy EditingFact-CheckingProofreadingData EntryAccount ManagementResearch SkillsContent EvaluationUser VerificationJob Post OptimizationScam Investigation
Soft Skills
Self-DirectedHighly OrganizedDetail-OrientedAdvanced Communication SkillsDecision-Making
Tools & Technologies
Online Casting TechnologyApplication Management Tools
Industry Keywords
Film ProductionTV ProductionTheaterCommercial ProductionPerforming ArtsMarketingCasting
About the role
Key responsibilities & impact- Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings
- Determine when additional information or verification is required and communicate with job posters to collect relevant details
- Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary
- Assess user legitimacy using background check results, IDs, independent research, investigations, and other verification materials
- Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions
- Investigate scam complaints and inappropriate-behavior reports and decide whether clients should be removed from the platform
- Copy-edit and optimize job posts to align with business objectives
- Manage ticket queues for incoming job posts, prioritizing by importance and timeliness
- Source missing information and enter job details from employers and third parties for publication
- Educate and assist clients with marketplace job-posting and application-management tools
- Address customer service issues requiring specialized casting knowledge
- Guide and train clients on casting tools and troubleshoot issues
- Collaborate with customer service, account management, and business development departments
- Research projects and triage escalated customer-service tickets related to job listings
- Review job database reports for jobs requiring attention, recategorization, or early expiration
- Assist team members with training, troubleshooting, and escalated cases
- Perform other assigned responsibilities and tasks
Requirements
What you’ll need- Self-directed, efficient, independent worker able to work autonomously
- Experience in job listing and Editing is Required
- 1-2 years of CSR experience in a BPO setup
- Demonstrated experience handling a high volume of specialized content and users
- Highly organized, detail- and deadline-oriented
- Able to evaluate information and make decisions independently
- Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority
- Excellent copy editing, fact-checking, proofreading, and research skills
- Good data-entry, account management, and client support skills
- Technical acuity—able to understand, utilize, and explain online casting/hiring technology
- Strong analytical skills—capable of assembling and interpreting data to assess content validity
- Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting, or willingness to learn and understand the complexities of this marketplace (bonus)
Benefits
Comp & perks- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Experience infinite fun so you can have infinite growth