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Customer Onboarding and Training Coordinator
SupportNinja. Coordinate and schedule onboarding and training sessions for new customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and training, with strong presentation, organizational, and communication skills. Proficient in utilizing onboarding tools and maintaining training materials to enhance customer experience and meet performance targets.
Highest-signal resume keywords
Customer Onboarding ExperienceTraining DevelopmentPresentation SkillsSalesforce ProficiencyZendesk Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingTraining DevelopmentTechnical SupportTroubleshootingKPI Tracking
Soft Skills
Organizational SkillsCommunication SkillsCustomer Service OrientationAttention to DetailEmpathy
Tools & Technologies
Learning Management System (LMS)SalesforceZendesk
Industry Keywords
Onboarding ProcessTraining MethodsContinuous ImprovementClient-Facing RoleBest Practices
About the role
Key responsibilities & impact- Coordinate and schedule onboarding and training sessions for new customers
- Deliver product or service training through live sessions, webinars, or self-service materials
- Track onboarding milestones and follow up on outstanding action items
- Serve as a point of contact for customer questions during onboarding
- Maintain and update onboarding and training materials and documentation
- Partner with internal teams to resolve onboarding issues or delays
- Gather customer feedback to support continuous improvement of onboarding and training programs
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of customer onboarding, training methods, industry standards, and best practices
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role
- Strong presentation and facilitation skills, with the ability to deliver engaging training sessions
- Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously
- Strong written and verbal communication skills
- Proficiency with training, LMS, or customer onboarding tools
- Strong customer service orientation, with the ability to support customers through the onboarding process
- Demonstrated ability to work independently with minimal supervision
- Strong attention to detail, with the ability to track onboarding progress accurately
- Experience developing or updating training materials, a plus
- Outbound Sales / Cold Calling Experience: Highly beneficial
- Basic technical support and troubleshooting knowledge
- Prior hands-on experience with Salesforce and Zendesk
Benefits
Comp & perks- Remote/WAH work setup
- BYOD (Bring-Your-Own-Device) equipment arrangement
- Training and learning initiatives
- Equal Employment Opportunity workplace