Customer Service Representative – Activation, Invoicing

SupportNinja

. Handle incoming customer inquiries via phone, email, or chat .

Posted 10/22/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries efficiently and maintaining customer satisfaction. Proficient in CRM documentation and collaboration across departments to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceCRM KnowledgeCommunication SkillsProblem ResolutionPerformance Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry HandlingIssue ResolutionDocumentation AccuracyProduct KnowledgeService Knowledge

Soft Skills

EmpathyProfessional AttitudeCollaboration

Tools & Technologies

CRM SoftwareComputer Proficiency

Industry Keywords

Customer SatisfactionPerformance KPIsSubscription ManagementInvoicingActivation

About the role

Key responsibilities & impact

Handle incoming customer inquiries via phone, email, or chat
Respond promptly and professionally to customer inquiries
Provide accurate information about products and services
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure issue resolution and satisfaction
Accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve product, service, and process knowledge through training and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues
Perform other duties as assigned

Requirements

What you’ll need

At least 3 months of customer service experience or equivalent
Preferred experience in registration, activation, invoicing, and subscription management
Average communication skills, both verbal and written
Knowledge and experience with a CRM preferred
Proficient in using computers and various software applications
Standard M-F shifting schedule
Must work remotely from the Philippines

Benefits

Comp & perks

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off
Birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Company-provided equipment
Remote work arrangement