Customer Service Representative II

SupportNinja

. Handle customer inquiries via a maximum of two communication channels such as phone, email, or chat .

Posted 10/27/2026part-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in CRM usage and able to manage high-pressure situations while adhering to company policies.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsCRM KnowledgeProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingManual Review For CancellationsBasic TroubleshootingDocumentation Of Customer InteractionsPerformance Target Achievement

Soft Skills

EmpathyProfessional AttitudeCollaborationAdaptabilityTime Management

Tools & Technologies

Google DocsCRM SoftwareBYOD Setup

Industry Keywords

Call Center EnvironmentDigital Subscription PlatformKPI Performance Targets

About the role

Key responsibilities & impact

Handle customer inquiries via a maximum of two communication channels such as phone, email, or chat
Handle manual reviews for cancellations and refunds
Support basic troubleshooting for digital subscription platform issues, including receipt uploads and survey errors
Work from existing SOPs in Google Docs
Conduct occasional outbound follow-ups to clarify customer information
Provide in-depth information about products and services
Resolve complex customer issues in a timely and efficient manner
Follow up with customers to ensure issue resolution
Accurately document customer interactions in the organization’s CRM
Escalate cases to higher-level support or management and ensure efficient resolution
Manage high-pressure situations professionally
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve product, service, and process knowledge through training and learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 2 years of previous customer service experience, preferably in a call center environment
Strong communication skills, both verbal and written
Knowledge and experience with a CRM
Proficient in using computers and various software applications
Strong problem-solving skills
Strong attention to detail
Must be open to night shift
Must work using a BYOD setup

Benefits

Comp & perks

Remote work setup
Part-time schedule of 20 hours per week
BYOD (bring your own device) arrangement
Training programs and continuous learning modules
Equal Employment Opportunity workplace