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HITL Quality Analyst
SupportNinja. Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance and evaluation methodologies, with a strong focus on defect classification, quality metrics analysis, and continuous improvement initiatives. Proficient in collaborating with cross-functional teams to enhance operational performance and maintain high-quality standards.
Highest-signal resume keywords
Quality Assurance ExperienceDefect Classification MethodologiesQuality Metrics AnalysisStrong Analytical SkillsEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality EvaluationDefect TrackingPerformance ImprovementCalibration ActivitiesData AnalysisQuality Standards DevelopmentEvaluation MethodologiesTrend AnalysisOperational QualityKPI Performance Targets
Soft Skills
Organizational SkillsTime ManagementCollaborationAttention to DetailEmpathy
Tools & Technologies
Quality Management SystemsReporting DashboardsPerformance Summaries
Industry Keywords
ComplianceAuditingTransaction MonitoringOperational ExcellenceContinuous Improvement
About the role
Key responsibilities & impact- Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies
- Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives
- Maintain accurate quality records, defect logs, and resolution tracking through completion
- Analyze quality metrics, trends, and performance data to identify recurring issues, operational risks, and improvement opportunities
- Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support issue resolution
- Validate corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations
- Support development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies
- Prepare reports, dashboards, and performance summaries with actionable insights
- Participate in calibration sessions to promote consistent evaluation practices and scoring accuracy
- Identify opportunities to improve quality processes, reporting, evaluation consistency, and operational performance
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Participate in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field
- Experience evaluating work against defined quality standards, scorecards, policies, or operational procedures
- Experience identifying, categorizing, documenting, and tracking defects or quality issues to support performance improvement initiatives
- Experience conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency is preferred
- Experience analyzing quality metrics, trends, and operational data to identify improvement opportunities and recurring issues
- Strong analytical and critical-thinking skills with the ability to identify patterns, evaluate root causes, and recommend improvements
- Strong written and verbal communication skills with the ability to clearly documen findings and communicate recommendations to cross-functional stakeholders
- Strong organizational and time management skills with the ability to manage multiple priorities while maintaining evaluation accuracy and consistency
- Ability to work independently and collaboratively in a fast-paced environment while maintaining objectivity and attention to detail
- Commitment to quality, operational excellence, continuous improvement, and data-driven decision-making
Benefits
Comp & perks- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space
- Free lunch provided daily
- BYOD (Bring-Your-Own-Device)