MLS Coordinator

SupportNinja

. Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services .

Posted 10/10/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 4,500,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Proficient in applying established policies and procedures while effectively communicating with various stakeholders.

Highest-signal resume keywords

Customer ServiceAttention To DetailProblem-SolvingCommunication SkillsMLS Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ReviewCompliance ProcessingTransaction ProcessingRecord MaintenanceAnalytical Skills

Soft Skills

Interpersonal SkillsOrganizational SkillsJudgmentCollaboration

Tools & Technologies

CRM ToolsBusiness SystemsTechnology Applications

Industry Keywords

MLSReal EstateQuality Assurance

About the role

Key responsibilities & impact

Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services
Review listing, membership, office, account, and related MLS records for accuracy, completeness, consistency, and compliance
Process membership, office, account, and other assigned transactions accurately
Process routine MLS compliance matters, including listing violations, correction notices, member-reported concerns, complaints, fines, and follow-up activities
Review member corrections and supporting information and escalate questionable or complex matters
Perform authorized MLS data and record maintenance
Research member, listing, account, compliance, operational, and system-related questions
Provide Tier 1 support for assigned MLS and member-facing systems, perform standard troubleshooting, document findings, and escalate unresolved matters
Apply established MLS rules, policies, procedures, and business rules to routine situations
Maintain accurate case notes and documentation of interactions, research, actions, communications, and resolutions
Communicate with members, brokers, agents, office administrators, internal departments, vendors, third-party organizations, and other stakeholders
Monitor assigned workflow queues and service levels and identify matters requiring escalation or follow-up
Identify recurring issues and process, documentation, system, data-quality, or member-service improvement opportunities
Support data cleanup initiatives, special projects, audits, and quality-control efforts
Maintain working knowledge of assigned MLS systems, products, policies, procedures, and departmental resources
Participate in training and cross-training to support coverage and continuous improvement
Meet expectations for accuracy, timeliness, documentation, procedure adherence, escalation, and professional member service
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Previous customer service or related experience
Strong customer service, communication, and interpersonal skills
Strong attention to detail, organizational skills, and commitment to accuracy
Ability to research information, identify relevant facts, and apply established policies, procedures, rules, and business standards appropriately
Basic analytical, investigative, problem-solving, and troubleshooting skills
Ability to exercise sound judgment when handling routine matters and recognize when additional review or escalation is necessary
Ability to document interactions, research, decisions, and actions clearly and accurately
Ability to learn and effectively use multiple business systems, technology applications, CRM tools, and departmental resources
Ability to manage multiple responsibilities and priorities in a fast-paced service environment
Ability to work independently within established procedures while collaborating effectively with team members and other departments
Nice-to-have: MLS, real estate, compliance, quality assurance, data review, or related operational experience
Ability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday–Friday

Benefits

Comp & perks

150,000 Remote Work Allowance
Legal Benefits
Company-provided equipment
Competitive compensation
Government-mandated benefits
Opportunities for skills training and personal and professional development
Equal Employment Opportunity