Partnership Manager

SupportNinja

. Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing referral partnerships and channel sales, with a strong focus on building relationships and driving revenue through effective partner engagement strategies. Proficient in utilizing CRM tools to track performance and optimize the referral lifecycle.

Highest-signal resume keywords

Partner Relationship ManagementReferral Pipeline DevelopmentCRM Tools ProficiencyPartner Enablement Program CreationBusiness Development Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral Lifecycle ManagementChannel SalesBusiness DevelopmentPartner Engagement StrategiesPerformance TrackingRevenue Reporting

Soft Skills

Relationship ManagementWritten CommunicationVerbal CommunicationSelf-Directed Organization

Tools & Technologies

HubSpotSalesforce

Industry Keywords

OutsourcingBPOBPSAdvisory EcosystemCo-Marketing Campaigns

About the role

Key responsibilities & impact

Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships
Serve as the primary point of contact for referral partners
Identify, recruit, and onboard new referral partners
Manage the full referral lifecycle from intake and qualification through handoff to sales
Track deal status and close the loop with referring partners
Advocate internally for partner-sourced deals
Coordinate with sales, solutions, and marketing teams to ensure fast turnaround and a strong prospect experience
Educate partners on service offerings, technology stack, and points of differentiation
Develop and execute partner engagement cadences, including check-ins, business reviews, newsletters, and co-marketing touchpoints
Represent the organization at industry events, advisor conferences, and networking functions
Track partner performance and referral pipeline in the CRM
Report on partner-sourced pipeline, conversion rates, and revenue
Collaborate with marketing on partner enablement content such as one-pagers, case studies, and battlecards
Provide leadership with market feedback on partner needs, competitive positioning, and emerging trends

Requirements

What you’ll need

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization
Proven track record of building and managing a referral or channel pipeline that translated into closed revenue
Strong relationship-management skills
Excellent written and verbal communication skills
Ability to represent a tech-forward BPO story credibly to sophisticated advisors
Experience with CRM tools such as HubSpot or Salesforce
Self-directed and organized, with ability to manage a multi-partner portfolio with minimal oversight
Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%
Availability to work US Business Hours
Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers (preferred)
Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem (preferred)
Experience building partner enablement programs or co-marketing campaigns from the ground up (preferred)

Benefits

Comp & perks

Remote work setup
Company-provided equipment
Equal Employment Opportunity protections