Partnership Manager

SupportNinja

. Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing partner relationships and building referral pipelines, with a strong focus on communication and collaboration across sales, marketing, and solutions teams. Proven ability to track performance metrics and advocate for partner-sourced deals within a tech-forward outsourcing environment.

Highest-signal resume keywords

Partner Relationship ManagementReferral Pipeline DevelopmentCRM Tools ProficiencyCommunication SkillsOutsourcing Advisory Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentChannel SalesPartner Enablement ProgramsCo-Marketing CampaignsPerformance Tracking

Soft Skills

Relationship ManagementSelf-Directed OrganizationAdvocacy

Tools & Technologies

HubSpotSalesforce

Industry Keywords

BPOBPSCX OutsourcingAdvisory FirmsConsultantsBroker Relationships

About the role

Key responsibilities & impact

Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships
Serve as the primary point of contact for partner relationships
Identify, recruit, and onboard new referral partners
Build a pipeline of advisory firms aligned with target verticals and deal sizes
Manage the full referral lifecycle from intake and qualification through handoff to sales
Track deal status and close the loop with referring partners
Advocate internally for partner-sourced deals
Coordinate with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience
Educate partners on service offerings, technology stack, and points of differentiation
Develop and execute partner engagement cadences, including check-ins, business reviews, newsletters, and co-marketing touchpoints
Represent the organization at industry events, advisor conferences, and networking functions
Track partner performance and referral pipeline in the CRM
Report on partner-sourced pipeline, conversion rates, and revenue
Collaborate with marketing on partner enablement content such as one-pagers, case studies, and battlecards
Provide leadership with market feedback on partner needs, competitive positioning, and emerging outsourcing advisory trends

Requirements

What you’ll need

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization
Proven track record of building and managing a referral or channel pipeline that translated into closed revenue
Strong relationship-management skills, serving as the primary point of contact for an external network of influencers
Excellent written and verbal communication skills
Ability to represent a tech-forward BPO story credibly to sophisticated advisors
Experience with CRM tools such as HubSpot or Salesforce
Self-directed and organized, managing a multi-partner portfolio with minimal oversight
Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%
Availability to work US Business Hours
Familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers (preferred)
Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem (preferred)
Experience building partner enablement programs or co-marketing campaigns from the ground up (preferred)

Benefits

Comp & perks

Remote work setup
Company-provided equipment
Opportunity to drive career growth through high-impact global partnerships