Technical Support Representative II, Italian, Portuguese, English

SupportNinja

. Provide first-line technical support to a global customer base .

Posted 10/3/2026full-timeRemote • RomaniaJuniorMid-Level💰 RON 14,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for IoT devices and networking systems, with a strong understanding of TCP/IP protocols and remote troubleshooting. Capable of managing customer communications effectively while adhering to SLA commitments.

Highest-signal resume keywords

Technical Support ExperienceTCP/IP Model KnowledgeIoT Device SupportAWS FamiliarityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIssue AnalysisTCP/IPStatic IP vs. DHCPField Hardware SupportSIM Lifecycle OperationsSignal Metrics AnalysisProvisioningOTA Firmware Updates

Soft Skills

Customer CommunicationTimely Updates

Tools & Technologies

AWSAzureGCPPostmanWiresharkKibanaGroundcover

Industry Keywords

IoT DevicesNetworking SystemsField Service EngineersSLA CommitmentsMAC-Address WhitelistingNTP Time SynchronizationCellular FailoverCustom APN AuthenticationLeast-Privilege AccessMFA

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformIoTTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to a global customer base
Monitor and respond to support tickets through the ticketing system
Perform initial troubleshooting and issue analysis
Escalate complex issues to Tier 2 or Engineering when required
Manage customer communication and provide timely updates according to SLA commitments
Provide remote technical support to Field Service Engineers working onsite at customer locations

Requirements

What you’ll need

2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems
Solid grasp of the TCP/IP model, including TCP/UDP
Knowledge of static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz)
Practical experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings
Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics
Familiarity with AWS, Azure, or GCP
Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Familiarity/basic knowledge with Postman, developer tools, Wireshark, and observability platforms such as Kibana or Groundcover is a plus
Strong Italian, Portuguese, and English communication skills, both verbal and written

Benefits

Comp & perks

21 Days Annual Leave Credits
Medical
Remote Work Allowance (400 lei gross/month)
Meal tickets (40 lei/working day)
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