Technical Support Representative II, Portuguese, English

SupportNinja

. Provide first-line technical support to a global customer base .

Posted 10/3/2026full-timeRemote • RomaniaJuniorMid-Level💰 RON 10,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for IoT devices and networking systems, with a strong understanding of TCP/IP protocols and remote troubleshooting. Proficient in managing customer communications and adhering to SLA commitments while supporting field service operations.

Highest-signal resume keywords

Technical Support ExperienceTCP/IP Model KnowledgeIoT Device SupportAWS/Azure/GCP FamiliarityBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTCP/IP ModelIoT Device SupportNetworking SystemsSIM Lifecycle OperationsSignal Metrics AnalysisFirmware UpdatesAsset MappingProvisioning

Soft Skills

Customer CommunicationTimely Updates

Tools & Technologies

PostmanWiresharkKibanaGroundcoverDeveloper Tools

Industry Keywords

Field HardwareRemote Technical SupportSLA CommitmentsMAC-Address WhitelistingCellular FailoverCustom APN AuthenticationNTP Time SynchronizationDHCP ReservationsRSSI AnalysisBLE Signal Metrics

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformIoTTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to a global customer base
Monitor and respond to support tickets through the ticketing system
Perform initial troubleshooting and issue analysis
Escalate complex issues to Tier 2 or Engineering when required
Manage customer communication and provide timely updates in accordance with SLA commitments
Provide remote technical support to Field Service Engineers while they work onsite at customer locations

Requirements

What you’ll need

2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems
Solid grasp of the TCP/IP model, static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz)
Practical experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings
Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics
Familiarity with AWS, Azure, or GCP; least-privilege access; bastion hosts; SSO, OAuth, and MFA
Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Strong Portuguese and English communication skills, verbal and written
Familiarity/basic knowledge with Postman, Developer Tools, Wireshark, and observability platforms such as Kibana or Groundcover is a plus

Benefits

Comp & perks

21 Days Annual Leave Credits
Medical
Remote Work Allowance (400 lei gross/month)
Meal tickets (40 lei/working day)
Bring Your Own Device (BYOD)
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