Customer Success Manager, French, English C1

SupportYourApp

. Manage and grow relationships with key client stakeholders at the company’s small clients .

Posted 10/7/2026contractRemote • Algeria, France, Morocco, Tunisia, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Client Relationship Management within a B2B SaaS environment, focusing on data analysis, project management, and proactive problem-solving to enhance client satisfaction and platform adoption.

Highest-signal resume keywords

Customer Success ManagementData Analysis and ReportingQuarterly Business Reviews (QBRs)B2B SaaS ExperienceBilingual Communication (French and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI MetricsProject ManagementSaaS AdoptionCustomer Value Realization

Soft Skills

Problem-SolvingCommunication SkillsOrganizational SkillsAttention to DetailAdaptability

Industry Keywords

Client Relationship ManagementOperational ReviewsCustomer EngagementInternational EnvironmentMulticultural Experience

About the role

Key responsibilities & impact

Manage and grow relationships with key client stakeholders at the company’s small clients
Organize and conduct Operational Reviews with clients on a monthly to quarterly basis
Identify opportunities for improvement to drive optimal use and adoption of the platform
Monitor client activity and operations, flag potential risks, and proactively address issues
Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction
Analyze platform and client KPIs to support data-driven decision-making
Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives
Proactively resolve client issues and ensure timely follow-up
Work closely with Product teams to share market requirements and contribute to product evolution
Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization
SupportYourApp delivers secure customer and technical support as an Intelligent Support-as-a-Service provider for technology companies and industry leaders

Requirements

What you’ll need

Excellent French and English skills (C1 for both spoken and written)
Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment
Strong customer relationship and communication skills with a customer-first mindset
Experience managing projects and conducting Quarterly Business Reviews (QBRs)
Strong analytical skills, including data analysis, reporting, and KPIs/metrics
Excellent problem-solving skills with a proactive, “get things done” attitude
Ability to work effectively in a fast-paced, international startup/scaleup environment
Strong organizational skills, attention to detail, resourcefulness, and adaptability
Comfortable joining customer video calls with camera enabled
Personal laptop or computer with at least 8GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Additional language skills, especially Spanish or Italian, are a plus
Previous experience working with small-sized B2B SaaS customers is a plus
Experience with SaaS adoption, customer value realization, and driving product engagement is a plus
Experience advising customers on business processes and identifying opportunities for improvement is a plus
Experience working in an international, multicultural environment is a plus

Benefits

Comp & perks

Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC)
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
Home office
Personal laptop or computer requirement and stable internet connection for remote work
Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors