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Customer Support Consultant, E-commerce
SupportYourApp. Deliver outstanding customer support via email .
Posted 9/30/2026contractRemote • Morocco, Brazil, Philippines, South Africa, Nigeria, ArgentinaJuniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer support in an e-commerce environment, utilizing strong English communication skills and proficiency in Google Workspace. Committed to providing timely solutions and maintaining high-quality service standards.
Highest-signal resume keywords
Customer Support ExperienceE-Commerce SupportGoogle Workspace ProficiencyExcellent English Skills (C1)Multitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryWebsite QAOperational SupportProblem ResolutionSOP Adherence
Soft Skills
EmpathyFriendly CommunicationCustomer-Focused MindsetTime ManagementAdaptability
Tools & Technologies
Google DocsGoogle SheetsGoogle DriveGmail
Industry Keywords
Customer ServiceSupport-as-a-ServiceService Level AgreementsPerformance Targets
About the role
Key responsibilities & impact- Deliver outstanding customer support via email
- Assist customers with questions related to shipping and return policies for damaged items
- Resolve incomplete orders, change items as needed, and review or approve price adjustments
- Respond to customer inquiries according to established service level agreements and precise procedures
- Escalate complex or high-priority issues to the appropriate internal team
- Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders
Requirements
What you’ll need- Excellent English skills (C1 for both spoken and written)
- At least 1 year of experience in a customer support role
- Experience providing support in an e-commerce environment
- Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail)
- Basic data entry, website QA, and operational support skills
- Ability to communicate with customers in a friendly, brand-focused tone and empathetic manner
- Strong ability to multitask and switch between tasks seamlessly
- Ability to provide proper solutions in a timely manner, follow SOPs, and work independently
- Customer-focused mindset and commitment to delivering a positive support experience
- Commitment to high-quality customer service and meeting performance targets
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Benefits
Comp & perks- Schedule: Sunday, and Wednesday to Saturday from 10AM to 6PM (CDT)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
- Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all employee benefits