Customer Support Consultant, English C1

SupportYourApp

. Deliver customer support via email and phone calls .

Posted 10/27/2026contractRemote • Brazil, Argentina, Mexico, Costa Rica, JamaicaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, including effective communication and problem-solving skills, while managing support tickets and utilizing CRM systems. Proficient in English and able to thrive in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceTicketing Platforms FamiliarityCRM Systems KnowledgeExcellent English Skills (C1)Analytical/Research Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTechnical TroubleshootingIssue TrackingAnalytical SkillsResearch Skills

Soft Skills

Effective CommunicationTimely Follow-UpProblem-Solving

Tools & Technologies

Ticketing PlatformsCRM SystemsMS Office

Industry Keywords

Customer Communication ToolsHigh-Volume EnvironmentSupport Tickets

About the role

Key responsibilities & impact

Deliver customer support via email and phone calls
Assist customers with product-related questions, technical troubleshooting, and support requests
Gather customer details to open support tickets, including name, email, phone number, parcel number, specific tax office, and issue description
Manage open support cases and actively track and update unresolved issues
Escalate complex or high-priority issues to the appropriate team
Communicate status updates to customers and internal stakeholders and ensure timely follow-up

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Familiarity with ticketing platforms, CRM systems, and customer communication tools
Basic MS Office proficiency
Analytical/research skills
Ability to work effectively in a fast-paced, high-volume environment
Personal laptop or computer with at least 8 GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

Benefits

Comp & perks

Fixed schedule: Monday-Friday, 9 AM — 5 PM EDT
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
Specific benefits and conditions defined in the engagement agreement; independent contractors may not be eligible for all benefits