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Customer Support Consultant, English C1
SupportYourApp. Provide L1 customer support via phone, chat, and email .
Posted 11/6/2026contractRemote • Colombia, Costa Rica, Mexico, Peru, Dominican Republic, ArgentinaJuniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and adaptability in a fast-paced environment. Proficient in providing L1 support for software issues while effectively utilizing communication channels to prioritize and resolve customer inquiries.
Highest-signal resume keywords
Customer Support ExperienceSoftware TroubleshootingExcellent English Skills (C1)Experience Using CRMsSaaS Product Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingCustomer SupportTask PrioritizationProblem-SolvingAttention to Detail
Soft Skills
Communication SkillsOrganizational SkillsCustomer Service OrientationAdaptability
Tools & Technologies
CRMsTicketing Systems
Industry Keywords
L1 SupportSaaSPerformance Targets
About the role
Key responsibilities & impact- Provide L1 customer support via phone, chat, and email
- Perform basic troubleshooting of software issues and guide customers toward quick solutions
- Triage customer support requests across multiple projects
- Escalate specific cases to appropriate representatives according to established procedures
- Stay current on product and process updates
- Provide feedback to improve the knowledge base
- Conduct research when information is missing and proactively seek solutions
Requirements
What you’ll need- Excellent English skills (C1 for both spoken and written)
- At least 1 year of experience in a customer support role
- Previous experience providing support and troubleshooting for software
- Ability to prioritize tasks according to urgency and communication channel
- Customer service-oriented approach and good communication skills
- Strong attention to detail and organizational skills
- Strong problem-solving and adaptability skills
- Commitment to delivering high-quality customer service and meeting performance targets
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience supporting SaaS products is a plus
- Previous experience providing customer support via phone calls, chat, and email is a plus
- Experience using CRMs, ticketing systems, or similar support platforms is a plus
Benefits
Comp & perks- Flexible schedule
- Fully remote work opportunity
- Inclusive international environment
- Compensation in USD
- Referral rewards
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership focused on growth and long-term cooperation
- Self-development opportunities
- Trust-based culture with no time-tracking requirements
- Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors