Customer Support Consultant, English C1

SupportYourApp

. Deliver customer support via chat and calls .

Posted 9/24/2026contractRemote • Morocco, Algeria, Tunisia, South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and adaptability in fast-paced environments. Proficient in delivering high-quality service while utilizing CRMs and ticketing systems to enhance customer interactions.

Highest-signal resume keywords

Customer Support ExperienceExcellent English Skills (C1)Problem-Solving SkillsExperience with CRMs or Ticketing SystemsAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical Issue ResolutionBilling AssistanceResearch SkillsFast-Paced Environment Adaptability

Soft Skills

Clear CommunicationEmpathyCustomer-Focused MindsetProfessionalismTimely Solution Delivery

Tools & Technologies

CRMsTicketing SystemsSupport Platforms

Industry Keywords

Service Level AgreementsCustomer InquiriesHigh-Volume EnvironmentPositive Support Experience

About the role

Key responsibilities & impact

Deliver customer support via chat and calls
Assist customers with billing, how-to-use questions, technical issues, and bugs
Respond to customer inquiries according to established service level agreements and precise procedures
Explain platform features, policies, and expectations while providing context for quick solutions
Escalate complex or high-priority issues to the appropriate internal team
Conduct research when information is missing and proactively look for solutions

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written)
At least 1 year of experience in a customer support role
Experience providing customer support via phone calls and chat
Experience performing effectively in a fast-paced, high-volume environment
Strong problem-solving and adaptability skills
Ability to provide proper solutions in a timely manner and work independently
Ability to communicate clearly, professionally and empathetically with customers
Customer-focused mindset with a commitment to delivering a positive support experience
Commitment to delivering high-quality customer service and meeting performance targets
Personal laptop or computer with at least 8GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Experience using CRMs or ticketing systems and similar support platforms is a great plus

Benefits

Comp & perks

Schedule: Monday to Friday, from 9AM to 6PM, GMT+2.
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
Potential benefits and conditions as defined in the agreement; certain benefits may apply only to employees and independent contractors may not be eligible for all of them